Sale Support Specialist I

Job Description

Job Description

Position Summary:
The successful candidate will report directly to the Sr. Manager of Sales Support. The Sales Support Specialist assists the sales team in obtaining and retaining customers by performing administrative and clerical tasks. High initiative, high energy, professionalism, and self-confidence are key attributes for this position. The candidate will communicate regularly with internal and external customers by phone and/or email, with the goal of achieving customer satisfaction by answering questions and resolving concerns.

Position Qualifications:

• Adaptability: The extent to which an individual can fit into a changing work environment.
• Communication, Oral & Written: The extent to which an individual communicates with clarity, actively engaging in conversations to understand others' messages and intent, and to receive and process feedback.
• Customer-Oriented: The extent to which an individual desires to serve both external and internal clients by focusing efforts on meeting client needs, understanding concerns, and building trust.
• Detail-Oriented: The ability to pay attention to all aspects of a situation or task, regardless of how small or seemingly unimportant.
• Problem-Solving: The ability to identify and implement courses of action to address problems or potential problems, including applying contingency plans when necessary.
• Relationship Building: The ability to establish and maintain strong rapport and cooperative relationships with customers and co-workers.
• Self-Motivated: The ability to achieve goals or perform tasks with minimal supervision or direction.

Position Requirements:

• 1-2 years of Administrative Support and/or Customer Service experience
• High School Diploma or GED required
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Salesforce experience preferred
• Bilingual (Spanish) preferred

Essential Functions & Accountabilities:

• Research & Data Entry
• Customer Set Up
• Customer Maintenance
• Reporting
• Troubleshooting & Issue Resolution
• Phones

Shoes For Crews is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. Shoes For Crews provides equal employment opportunities to all employees and applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status, or any other personal attribute or characteristic protected by applicable local, state, or federal laws.