Call Center Agent

Call Center Agent

MSO Corporate 1000 - Stamford, CT 06905

Overview

Salary Range $19.85 - $24.80 Hourly Level Entry Position Type Full Time Job Shift Day Education Level High School or Equivalent Travel Percentage None Category Customer Service

Description

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

What you'll do:

Responsibilities/Duties:

• Serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner.
• Manage calls from patients requiring medical care and provide / gather information needed.
• Take electronic messages and convey information to respective medical care providers.
• Screen and transfer calls to the appropriate person/department.
• Assign pending documents into a patient's chart within the EMR system.
• Other duties as assigned by managers and leads.

Qualifications

Who you are:

Qualifications:

• Must be fluent in English and Spanish.
• High school Diploma or equivalent.
• One year of medical experience. Health care receptionist or call center experience preferred.
• HIPAA and other Insurance regulations, policies, and procedures.
• Medical office procedures, policies, practices and medical terminology.
• Electronic medical systems are a plus, including Athena/Centricity, Medi-Tech and the like.
• Strong communication skills, verbal and written.
• Extensive customer service experience.
• Computer skills, being proficient with Windows based software.
• Strong problem-solving skills.
• Ability to represent our organization in a professional manner.

What we offer:

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as "protected characteristics").