Care Advocate/Medical Asst. - Remote (Houston)- Pop Health - Pearland, Kelsey-Seybold Clinic

Care Advocate Under the supervision of the RN Manager, the Care Advocate is primarily responsible for acting as a liaison between high‑risk patients and the medical care team/provider. The Care Advocate will work with patients for a pre‑defined period, completing telephonic assessments, documenting and communicating findings to the medical care team, scheduling appointments and preventive screenings, assisting with community resources, and coordinating with vendors as necessary. Remote Work Requirements All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. The role will be a remote position with some in‑office requirements (meetings and training). Candidates must have a quiet, secure place at home, be present and available during business hours, and have a reliable home internet connection. Required Qualifications High School diploma or GED and graduate from an accredited Medical Assistant program or school. 3+ years of experience at a health care insurance company or medical clinic. Experience with EMR systems. Good alpha/numeric data entry skills with minimal errors. Proficient with computer applications including Microsoft Word and Excel. Proven solid multitasking, problem‑solving, and analytical skills. Detail oriented with strong verbal and written communication skills, interpersonal skills, and ability to work effectively in a fast‑paced environment. Excellent organizational skills. Ability to communicate and collaborate with colleagues, physicians, nurses, health plan staff, and other healthcare personnel. Ability to communicate verbally and in writing with physicians regarding patient needs. Ability to communicate with all levels of management. Ability to prioritize and work independently. Preferred Qualifications Medical Assistant Certification. Certified or Registered Medical Assistant. CPR/BLS or any other relevant healthcare certification. Training is in–person at Pearland, which can be up to 90 days depending on progress and performance. 2+ years of experience with customer service or outbound calls. Experience working with home health or durable medical equipment. Background in health coaching or community health work. Proficient with EPIC EMR. Remote role with some in‑office requirements (meetings and training). Must have a quiet, secure place at home and be present and available during business hours. Solid home internet connection to support remote work. Benefits Pay is based on several factors including local labor markets, education, work experience, certifications, and other factors. The hourly pay for this role ranges from $16.15 to $28.80 per hour for full‑time employment. In addition to salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution, subject to eligibility requirements. We comply with all minimum wage laws as applicable. Equal Employment Opportunity OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Drug‑Free Workplace OptumCare is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr UnitedHealth Group