Sales and After Sales Training Curriculum Coordinator

This more senior curriculum development position leads the design, governance, and continuous improvement of dealer training curricula and certification pathways across sales, service, parts, warranty, and specialty programs. This role translates business strategy and performance needs into scalable learning architecture, ensures accuracy and compliance of certification rules and reporting, and partners cross-functionally to deliver measurable improvements in adoption, proficiency, and customer experience.

Key Responsibilities:

Curriculum Strategy, Certification Governance & Portfolio Management

• Own curriculum architecture and certification pathway design, defining role-based learning plans, prerequisites, and progression standards aligned to dealer/field capability models.
• Lead controlled publishing and version management of certification trackers and curriculum documentation, ensuring stakeholder access, audit-ready traceability, and single-source-of-truth governance.
• Establish and maintain certification rule sets and program logic (rule groups, exceptions, eligibility) to ensure consistent interpretation across job families, brands, and specialty programs.
• Design and execute governance cadences (quarterly/annual validations, reconciliations, and change controls) to protect certification accuracy, compliance, and reporting integrity.
• Serve as senior partner to reporting and business stakeholders; lead quarterly change impact reviews and translate program decisions into requirements for dashboards, communications, and operational execution.
• Own learning performance analytics inputs (goals, dealer population, segmentation) and define KPI measurement approaches to monitor adoption, completion, and proficiency outcomes.
• Oversee certification and field-performance dashboards, ensuring accurate mapping (e.g., dealer-to-trainer), consistent business definitions, and reliable executive/field visibility.
• Lead cross-functional working sessions with SMEs, program owners, and operations teams to align scope, manage timelines, mitigate risks, and deliver curriculum and certification changes on schedule.
• Develop and manage stakeholder communication plans for program updates, ensuring consistent messaging, release readiness, and smooth field adoption.
• Own curriculum intake and demand management processes; standardize course request requirements (audience, duration, objectives, delivery modality) and govern course code creation to enable efficient development and scheduling.
• Direct resolution of certification discrepancies and escalations, driving root-cause analysis and corrective actions to improve data quality and reduce recurring issues during peak cycles.
• Produce executive-ready quarterly and year-end performance reporting; deliver program- and brand-specific insights to inform investment decisions and targeted field actions.
• Monitor quarterly/annual learning and certification goals, identify trends and risks, and recommend interventions to improve completion rates and performance outcomes.

Scope: Programs Supported:

• CJDRF Sales Consultant/Manager Certifications
• CJDRF Service Advisor/Manager Certifications
• CJDRF Parts Advisor/Manager Certifications
• CJDRF Warranty Administrator Certification
• Commercial Certifications (manager/consultant)
• Premium/Brand Ambassador Programs (sales and service learning & certification)
• Retail Sales Specialty Certifications (e.g., power broker/segment programs)
• Shows & Events Learning Support (program readiness, communications, and tracking)

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.