Receptionist EMPACT

Who we are:

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.


What you'll do:

We have openings for Outpatient Services Support Specialists (Receptionists) at our Glendale office. The Outpatient Services Support Specialist role requires an outgoing, dependable, detail-oriented, and resourceful person.

We need front office representatives with previous experience in an outpatient behavioral health setting, doctor's office or similar environment that can represent our agency professionally, and treat our clients with respect and in a caring manner. Responsibilities include answering a multiple-line phone system, scheduling appointments, greeting clients, as well as other clerical duties. Candidate must be flexible and work effectively in a team-oriented environment.


Shift Available: 11:00 am - 8:00 pm Monday through Thursday and 9:00 am - 6:00 pm Friday

Essential Responsibilities:

• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
• Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
• If driving while on agency time or on agency business, a valid Arizona driver's license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC's liability insurance carrier are required. Out-of-state applicants must provide 3 years of driving record upon hire.
• Staff members who provide direct client services must be at least 21 years old. Staff members who provide support services (administrative or clinical) must be at least 18 years old. All employees will have a minimum of a high school diploma or equivalent.
• Perform clerical duties to assist in the day-to-day operation of the clinic to ensure smooth clinic and client flow.
• Effectively manage projects and demonstrate the ability to multitask in order to meet the responsibilities of the position.
• Effectively prioritize responsibilities and utilize independent decision-making skills to support the operation of the agency.
• Demonstrate initiative to work cooperatively and collaboratively as part of a team to meet the needs of the department.
• Maintain effective communication and positive working relationships with internal and external customers.
• Abide by the client's rights and maintain the client's confidentiality at all times.

What you'll provide:

• Must have a minimum of a High School education (diploma) or GED.
• Two years of related experience is required.
• Excellent communication and customer service skills.
• Ability to multitask.
• Intermediate typing skills.
• Strong computer skills; proficient with MS Office Suite (Word, Excel, Outlook).
• Strong interpersonal skills.
• Detail-oriented.
• Telephone skills, and knowledge of privacy laws.
• Knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and maintaining the confidentiality of protected health information.
• Must have a fingerprint clearance card or be eligible to obtain one.
• Bilingual is a plus *** EMPACT-SPC offers Bilingual Differential Pay per hour***

What we'll offer:

(Full-time employees)

• Generous PTO
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement Allowance
• Company-paid Life/AD&D and Long-term Disability
• Voluntary additional Life and Short-term Disability
• Tuition Reimbursement
• Licensure Reimbursement
• Elder Care Assistance
• Pet Insurance and much more!

EMPACT-SPC is licensed by the Arizona Department of Health Services and accredited by the American Association of Suicidology (AAS) AND The Commission on Accreditation of Rehabilitation Facilities (CARF).

EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason.

EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.