Shelter Services Assistant

Shelter Services Assistant

With Staff Management | SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment. The Shelter Services Assistant is a versatile and empathetic team member who supports the human-animal bond by facilitating positive connections between people and pets while providing flexible assistance across departments. This individual is key to maintaining smooth operations, enhancing client experiences, and ensuring the well-being of animals in our care.

Perks & Benefits: Weekly paychecks, Direct Deposit or Cash Card pay options, Medical / Dental Insurance.

Shifts: 1st Shift. Employment Types: Temporary or Contract, Full Time. Pay Rate: $18.82 - $21.78 / hour.

Duties:

• Facilitate the adoption process by matching cats with suitable adopters, supporting clients through decision-making, and ensuring a seamless experience.
• Provide detailed information about our services, including admissions, foster care, veterinary wellness, behavior resources, TNR, and community cat programs.
• Address sensitive topics with empathy and professionalism, guiding clients to internal or external resources as needed.
• Create a welcoming and positive environment where every client feels valued, informed, and supported.
• Facilitate transactions with accuracy and courtesy, ensuring a positive experience.
• Maintain accurate cash drawers, including managing money and receipts, and perform end-of-day reconciliations to ensure financial accountability.
• Respond to and direct all incoming emails and phone calls promptly and professionally, ensuring client needs are met or routed appropriately.
• Maintain updated animal and client records through immediate and accurate data entry.
• Provide support across various departments, stepping in to assist with workload spikes, staff absences, and other operational needs.
• Adapt quickly to new tasks, processes, and procedures, maintaining a high standard of service.
• Collaborate effectively with team members to ensure smooth workflows and operational efficiency.

Position Requirements:

• Strong communication, problem-solving, and interpersonal skills to handle diverse situations and client needs.
• The ability to learn quickly and adapt to varied roles and responsibilities.
• Strong organizational skills and attention to detail.
• Self-starter with excellent oral and written communication skills and the ability to manage and resolve conflicts in a professional manner.
• Excellent customer service skills, patient and professional.
• Ability to convey information accurately to the public.
• Creative forward thinker with a focus on problem-solving.
• A deep respect for the human-animal bond, with a commitment to helping people and pets.
• A proactive, team-oriented attitude that supports the organization's mission and fosters a positive work environment.
• Associate's degree, or at least 2 years of experience working in an administrative or professional capacity.
• At least 1 year of experience working with cats and kittens in a shelter, rescue, or veterinary practice environment is preferred.
• Computer skills required: Knowledge of Microsoft Office products and basic office equipment. Familiarity with shelter management software is preferred.
• Familiarity with cat behavior is preferred.
• Requirements: Background Check, Drug Test, Must be at least 18 years old.
• Required education: HS Diploma or GED.
• Work Location: Tree House Humane Society, Chicago, IL 60645.
• Job Types: Customer Service Rep, Administrative/Clerical.
• Industry: Customer Service/Call Center.

The hourly rate for this position is anticipated between $18.82 - $21.78 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at

SMX, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at View email address on click.appcast.io or View phone number on click.appcast.io.