Intake Specialist

To support families in accessing essential services, the full-time remote Intake Specialist will coordinate scheduling, manage documentation, and facilitate the evaluation process while ensuring a positive experience for clients and their families. Key responsibilities: Coordinate scheduling of consultations, tours, and assessments while communicating necessary details to clients and caregivers Collect and maintain accurate intake information and records within the EMR system Track case progress through the intake process and assist families with referral coordination and care navigation Required qualifications: High school diploma or equivalent with 3-4 years of experience in an intake specialist role, or a bachelor's degree in a related field with 2+ years of relevant experience Proven ability to provide excellent customer service and manage client intake operations effectively Experience using practice management software and Excel or reporting tools to monitor metrics Strong organizational skills to manage multiple priorities while maintaining attention to detail Exposure to continuous improvement initiatives in operational processes