Patient Services Representative - Bilingual | Full-Time

Job Description

Job Description

The Staff Pad is proud to partner with a reputable health center in Pomona, CA committed to providing access to high-quality healthcare while empowering patients, employees, and community partners to improve their well-being and strengthen the health of the communities they serve.

We are seeking dependable Customer Service Representatives to deliver exceptional service and enhance the patient experience by ensuring a welcoming, timely, and accurate check-in process.

Reporting to the Clinic Manager, the Customer Service Representatives are responsible for greeting and assisting patients and visitors with courtesy, professionalism, and respect while creating a positive first impression.

Schedule: Full-Time

What You’ll Do

Key Responsibilities

• Welcome patients and clinic visitors with a warm, friendly smile
  
• Greet and assist all patients and visitors promptly, courteously, and professionally
  
• Treat patients, visitors, and staff with dignity, kindness, and compassion
  
• Deliver exceptional customer service to enhance the patient and staff experience
  
• Support smooth patient flow by promptly completing check-in and communicating next steps
  
• Verify patient eligibility and assist with enrollment in additional programs based on program qualifications
  
• Verify and update patient demographics, insurance, and other required information in the EMR
  
• Collect payments and follow cash-handling procedures established by the Finance Department
  
• Obtain required patient documentation, including photo ID, insurance, Medi-Cal, Medicare, and/or Social Security cards
  
• Assist patients with completing required forms
  
• Notify back-office care team members when patients complete the check-in process
  
• Confirm appointments & follow up on appointment no-shows as directed
  
• Maintain assigned program logs as directed by the Clinic Manager
  
• Actively participate in assigned care team meetings
  
• Complete assigned clinic closing duties, including securing the facility at the end of the shift
  
• Maintain a safe, comfortable environment for patients, families, and staff
  
• Follow HIPAA standards and maintain strict patient confidentiality
  
• Perform other duties and responsibilities as assigned
  

What We Are Looking For

Skills and Attributes

• Prior experience in a dental setting required
  
• Excellent customer service and professional phone etiquette
  
• Strong computer skills, including keyboarding, Windows, and accurate data entry
  
• Bilingual in English and Spanish required
  
• Exceptional patient relations and interpersonal skills
  
• Ability to work effectively with diverse populations
  

What You Can Expect

Work Environment

• Fast-paced clinic front-office environment
  
• Frequent interaction with patients, visitors, and staff
  
• Shared office space with extended computer use
  
• Occasional travel to clinic and meeting locations within the service area
  

Compensation and Benefits:

• Competitive Pay
  
• Medical, Dental and Vision Insurance
  
• Holiday Vacation and Sick Leave
  
• Employee Assistance Program
  
• Life Insurance (Basic + Voluntary)
  
• Tuition Reimbursement
  
• 403(b) Retirement plan with 6% match
  

If you are a compassionate, service-minded professional who enjoys helping others and creating positive patient experiences, we’d love to hear from you. Join a team where your dedication and attention to detail help patients feel welcomed, supported, and cared for at every visit. Apply today !