Chief of Staff to the Managing Director - Intel Customer Support

Who We AreApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We OfferSalary:$160,000.00 - $220,000.00Location:Hillsboro,OR, Phoenix,AZYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Chief of Staff to Managing Director – Intel Account Role SummaryThe Chief of Staff (CoS) to the Managing Director is a trusted advisor, execution leader, and responsible for driving end‑to‑end governance, execution rigor, and value realization across Applied Materials’ Intel account.This role ensures globally standardized execution, clear accountability, and measurable outcomes across all fabs, functions, and programs supporting Intel. Acting as a force multiplier to the Managing Director, the CoS leads a structured program framework across five excellence pillars—Operational, Customer, Commercial, Performance, and Strategic Excellence—to deliver predictable performance, protect margin, and elevate supplier value recognition. This position will be located in either Chandler, Arizona or Portland, Oregon. Travel requirement: up to 30%.Key ResponsibilitiesCentral Program Leadership & GovernanceLead a scalable governance model across the Intel accountImplement globally standardized execution frameworks with site-level accountability and measurable KPIsDefine clear ownership structures across pillars, ensuring no gaps in execution or accountabilityBuild proactive governance mechanisms to replace reactive escalation management with structured, predictable executionFive Pillars of Excellence OwnershipDrive execution across five integrated pillars aligned to customer outcomes:Operational ExcellenceGovern global safety, quality, and operational standards across all Intel sitesEnsure cross-site standardization and adoption trackingLead structured escalation frameworks with defined response modelsCustomer ExcellenceOwn QBR cadence, supplier score alignment, and executive-level value narrativesEnsure delivered value is translated into customer recognition and ranking improvementsEstablish value capture governance and reporting disciplineCommercial ExcellenceDrive end-to-end commercial governance, including Beyond-Spec workflows and pricing integrityProtect margin through disciplined agreement tracking and entitlement recoveryBuild transparency via commercial dashboards and program trackingPerformance ExcellenceGovern fleet performance, uptime, and cost-down programsDrive install cycle optimization and R&D-to-HVM transition rigorEnsure consistent global performance against customer commitmentsStrategic ExcellenceLead VoC-driven innovation roadmap and digital program scalingEnsure innovations move beyond pilots into global deploymentEnable executive visibility into innovation impact and service growthStrategic & Customer AlignmentAlign account strategy to Intel’s technology roadmap, fab ramps, and manufacturing prioritiesTranslate commitments into integrated, cross-functional execution plans tied to pillar outcomesEnsure leadership alignment on risks, dependencies, and growth opportunitiesExecutive Advisory & Decision SupportAct as a strategic partner to the Managing Director on account performance, escalation management, and long-term partnership strategyDeliver executive-ready narratives that connect execution to customer value and supplier rankingSynthesize complex data into clear insights tied to business and customer impactOperational Cadence & Execution DisciplineEstablish and run a structured operating system including QBRs, escalation reviews, KPI tracking, and milestone governanceTrack execution against SLAs, customer commitments, and pillar metricsEnsure disciplined follow-through with clear accountability across teamsCoordinate with Account Central Operations to support and drive projects, data analysis, and escalation-based initiativesCross-Functional LeadershipAct as the connective layer across Engineering, Services, Manufacturing, Supply Chain, Quality, and Digital teamsDrive alignment at global scale and anticipate cross-functional dependencies and risksInfluence without authority across a highly matrixed organizationCustomer Interface & Escalation ManagementLead proactive escalation frameworks ensuring “zero surprise” execution for IntelCoordinate executive-level issue resolution with defined governance and SLAsRepresent the Managing Director in high-impact internal and external forumsValue Realization & Performance TrackingEnsure Applied Materials “owns execution rigor and governance” to deliver:Predictable capacityProtected economicsImproved partnership outcomes at scaleTranslate performance into quantifiable customer outcomes (scorecards, rankings, and KPIs)Special ProjectsLead high-impact initiatives tied to program transformation, operational improvement, or strategic growthDrive time-sensitive, high-visibility initiatives on behalf of the Managing DirectorRequired QualificationsBachelor’s degree required; MBA or advanced degree preferred8–12+ years of experience in strategy, operations, program management, consulting, or customer-facing leadership rolesExperience supporting large, strategic customers in a complex, matrixed organizationStrong executive communication, analytical, and problem-solving capabilitiesAbility to operate effectively in high-pressure, customer-critical environmentsPreferred QualificationsExperience in semiconductor capital equipment, high-tech manufacturing, or global operationsPrevious experience working directly with Intel or similarly complex tier-1 customersBackground in management consulting, corporate strategy, or enterprise program leadershipDemonstrated success influencing senior stakeholders without formal authorityKey CompetenciesExecutive presence with strong program governance mindsetAbility to drive structured execution across multiple dimensions simultaneouslyStrong commercial and operational acumen with focus on value capture and margin protectionProven ability to create clarity, accountability, and measurable outcomes in complex environmentsWhy This Role MattersThis role is critical to ensuring Applied Materials delivers consistent, high-quality execution for Intel while strengthening a long-term strategic partnership. The Chief of Staff enables focus, alignment, and speed—ensuring customer commitments translate into measurable outcomes.Additional InformationTime Type:Full timeEmployee Type:Assignee / RegularTravel:Yes, 25% of the TimeRelocation Eligible:YesThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at View email address on click.appcast.io, or by calling our HR Direct Help Line at View phone number on click.appcast.io, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.SummaryLocation: Hillsboro,OR; Phoenix,AZType: Full time