Accounts Payable / Receivable Specialist

Accounts Payable & Receivable Specialist

The Accounts Receivable Specialist plays a vital role in the financial operations of M2W by ensuring the accurate processing of receivables, effective collection of outstanding balances, and consistent communication with regional offices across the country. This position requires strong attention to detail, excellent communication skills, and the ability to work collaboratively with internal teams and external customers in a fast-paced, nationwide environment.

Essential Job Duties and Responsibilities:

• Accurately post daily cash receipts from multiple sources and ensure correct application to customer accounts.
• Serve as liaison to regional accounting departments nationwide to address account inquiries, share documentation, and ensure consistency.
• Research unapplied payments, billing disputes, account irregularities, customer setup, and take corrective action.
• Assist with preparation, documentation, and support for internal and external audits.
• Monitor aging reports, contact customers via phone and email regarding open balances, negotiate arrangements, and document collection activities.
• Collaborate with regional offices through regular meetings to coordinate collection strategies.
• Escalate severely delinquent accounts to management or third-party collections as needed.
• Assist with month-end closing responsibilities and comply with deadlines.
• Assist with the onboarding of new acquisitions by supporting the integration of accounts receivable processes, systems, and documentation.
• Follow financial policies and internal controls while identifying opportunities for process efficiency.
• Assist with team training.
• Provide general administrative support, including regular pickup and delivery of mail, answering and directing incoming calls, maintaining office cleanliness, and assisting with various reception and front desk responsibilities.
• Perform regular and predictable work during scheduled and/or agreed-upon times.

Minimum Qualifications (Experience, Skills, and Education):

• Strong proficiency with computer systems, including a minimum of two (2) years' recent experience with Microsoft Office Suite (Word, Outlook, PowerPoint). Advanced Excel and data entry skills with excellent typing speed and accuracy required. Experience with D365 business applications is a plus.
• Minimum two (2) years' recent successful office accounting experience (Accounts Receivable, Accounts Payable, collections, bookkeeping) preferred.
• High school diploma or equivalent required; Associate degree or higher in accounting, business, finance, or similar highly preferred.
• Experience with customer management, cash receipts, collections, and reconciliations.
• Knowledge of Generally Accepted Accounting Procedures (GAAP).
• Excellent written and oral communication and interpersonal skills with internal and external stakeholders, and all levels of staff.
• Excellent organizational and prioritization skills; detail-oriented, manages time efficiently, and able to multi-task successfully.
• Ability to maintain discretion and confidentiality of sensitive information, safeguarding vendor and customer information.
• Exceptional problem-solving skills.
• Demonstrated ability to work under deadlines and timeframes effectively while maintaining a courteous and approachable manner in all interactions.

Physical Requirements and Working Conditions:

• The Accounts Receivable Specialist is primarily an in-office position that may offer a hybrid option.
• Work is performed in a normal, temperature-controlled office environment or a home office with high-speed internet.
• Frequent computer use with extended periods of sitting, occasional walking, climbing stairs, and lifting up to 10 pounds.
• Frequent use of keyboard/mouse, telephones, and standard office equipment.
• May occasionally perform work in a non-temperature-controlled or warehouse environment.

Additional Requirements:

• Must be able to work in a high-functioning team environment.
• Display the highest levels of honesty, integrity, and professionalism.
• Take pride in your work and in M2W.
• Communicate openly and strive for peak performance in daily tasks.
• Deliver the quality service M2W's customers have come to expect.

Disclaimer: This job description is intended to summarize the type and level of work performed by an Accounts Receivable Specialist and is not an exhaustive list of all duties, responsibilities, and/or requirements. M2W reserves the right to change or modify this job description or the essential duties of the job, as necessary.