Inside Claims Specialist

Job Description

Job Description

Company Overview
 
Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states. 
 
Working as an Inside Claims Specialist for Alfa Insurance® offers a remarkable opportunity that extends beyond the mere tasks of resolving claims. It entails joining a revered company built on principles of faith, family, community, and unwavering integrity. By becoming a member of the Alfa family, you can uncover your true purpose and actively contribute to enhancing the lives of our valued policyholders and making a positive impact in your community.
 
Job Summary

Are you looking for a rewarding career in the insurance industry? Do you have a keen eye for details, have excellent time management skills and thrive in a fast-paced working environment? Do you enjoy working with a team of professionals who are committed to customer service excellence? If you answered yes, then you might be the perfect fit for the Inside Claims Specialist position at Alfa Insurance.

As an Inside Claims Specialist, you will be responsible for assisting policyholders and adjusters with both auto and property claims.  

At Alfa Insurance, we pride ourselves on delivering on our promise to our customers. Our Claims department has a 94% satisfaction rating, and we work hard to help our customers get back on their feet as quickly as possible. 
 
Responsibilities 

• Responsible for resolving claims and assisting customers, adjusters, and managers with auto and property claims. 
• Determine coverages, make liability decisions, and determine damages owed under policy contracts. 
• Provide quality customer service by responding to customer calls in a timely and efficient manner and conveying resolutions to customers, peers, and managers. 
• Effectively organize time and effort on files in order to minimize the days to close auto claims and/or property claims. 

 
Qualifications

• High school diploma required. Bachelor’s degree preferred. 
• Two years of experience in the area of Insurance focused on handling claims preferred. 
• Knowledge of Claims Best Practices, tort laws in the states we do business in and Department of Insurance regulations, particularly each state’s fair claims practice act. 
• Excellent oral and written communication skills. 
• Decision making and problem-solving skills. 
• General office skills such as faxing, copying, filing, and typing 30 words per minute. 
• Computer skills including Microsoft Word, Excel, Windows 10, Outlook, Guidewire, and ImageRight. 

Benefits/Perks

• Opportunity for annual performance bonus
• Discounts on your auto insurance (underwriting approval required)
• Benefits include: Health, dental, supplemental cancer, vision insurance and 401(k) plan
• Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires
• Short-term and long-term disability
• Flexible Healthcare and Childcare spending accounts for tax savings
• Opportunities for advancement
• Continuous training and support throughout your career with Alfa
• College tuition discounts at various colleges in Alabama