Quality Supervisor

Quality SupervisorShift: NightThe Quality Supervisor ensures compliance with food safety regulations, monitors production processes, and implements quality control measures to maintain the highest standards in ice cream production. They work closely with production, R&D, and regulatory teams to ensure consistency and excellence in the final product.Role and ActivityDeveloping high quality standards and ownership across value chainLead by example to carry out all duties and specific responsibilities operational Quality and Food Safety Policies and Procedures.Promote the culture change towards behavioral quality improvementsProvide expertise to operations for promoting and executing quality to provide customers with exceptional ice cream experienceDirect and supervise the quality specialists and quality techs to ensure daily activities promote production of quality ice cream products on the linesPartner with operations management on key quality checks to be completed by line operators. Checks need to be evaluated periodically to ensure they are in line with hold and complaint data.Manage quality hold program and partner with operations to complete lesson learnt (root cause) and implement corrective action identified. Provide trend data to demonstrate effectiveness of corrective action implementation.Provide leadership on customer complaint reduction by partnering with operations on strategies to reduce complaints by using complaint trend data to prioritize actions.Oversee and provide leadership on the net content to establish facility specific rules to ensure compliance to both volume and weight targetsProvide support to TAG on new product launches or formulation when requested.Identify, communicate to plant operations and apply "Best Practices" within the facility or from the broader network.Drive improvements and monitor Quality Metrics/KPI's at the facilityRepresent The Froneri Way of working through the behaviors and characteristics in our Operating Model and Core ValuesChallenge all departments on quality and food safety relatedProvide support to GMP and HACCP, FSMA FSP compliance throughout the facility, by coaching operators when on the floor and promoting minimal water use during production.Ensure compliance to internal and external audits i.e. FSSC 22000/Market auditsProvide support to local, State and Federal agencies when requested by local quality managementDrive Monthly reviews of KPI's and contribute towards meeting the yearly business goals for the facility.Monitor and assess performance of the quality systems, report their effectiveness to management and implement actions for improvementMeasurable OutcomesCPMU reductionRespect of GMP and distribution of the "lesson learnt "Reduction of pallets on holdsReduction of food safety incidentsBeing on the shop floor making ice-creamDrive improvements from benchmarking improvementsLevels of responsibilityDeploy QA standardsAchieve QA targets defined at market level (CPMU, RFT, CRQS…)Hold programNet Content executionBehaviors and Core Values: Must consistently showcase the desired behaviors that represent our Core Values.We Take OwnershipStay committed to responsibilities from start to finishMake sound decisions and get into the right level of detailApply resources to initiatives that add growth, improve efficiencies, or reduce wasteWe Do What Is RightChoose transparency over convenience, even if it means difficult conversationsSet clear roles and responsibilities, enabling everyone to exercise appropriate initiative and judgmentSpeak up when you see something that does not align to our values and policiesWe Seek to ImproveStrive to continuously improve and innovate to exceed expectationsValue feedback from others and encourage open dialogue to understand how we can improveLearn from both successes and failuresWe Are Better TogetherEnsure decisions are based on what's best for the whole businessPractice inclusion by seeking diverse perspectivesTreat everyone with fairness and respectWork EnvironmentIn this position, the employee will regularly work with and around others; in a wet and/or humid environment; in areas of high noise level; and around mechanical, electrical, and pressurized equipment. The work is fast paced.The position involves frequent exposure to nuts and other potential allergens.The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Dreyer's Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is between $77,000 and $91,000 per year.Dreyer's Grand Ice Cream Inc. provides equal employment opportunities for all applicants, regardless of race, religion, gender, national origin, age, disability, marital status, veteran status, or any other protected characteristic.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.