Senior Client Service Associate

Senior Client Service Associate

Our Iselin, NJ office is hiring a Senior Client Service Associate. This role serves as the liaison between the client and the Financial Advisors (FAs) and ensures smooth office operations. You will work with all aspects of the client experience, including financial paperwork and financial account review preparation. This role is a critical position within our office, responsible for delivering exceptional service and support to clients, external partners, and internal advisors. This individual should bring a foundation of financial knowledge, have keen attention to detail, and be able to manage multiple tasks and priorities efficiently.

This is a hybrid position (typically in-office 3-4 days per week).

In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000.00 to $80,000.00, exclusive of bonuses and benefits. This role is also eligible for a discretionary team bonus. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Primary Job Functions

• Client Service & Relationship Support
• Client Communication
• Answering phone calls and responding to client messages
• Sending routine follow-ups and status updates
• Preparing and sending meeting reminders
• Managing inbound client requests (beneficiary updates, address changes, RMD questions, etc.)
• Meeting Preparation
• Preparing meeting agendas and supporting documents
• Printing or assembling financial plans, reports, and statements
• Ensuring the advisor has everything needed to run a clean, efficient meeting
• Post-Meeting Follow-Up
• Completing tasks discussed in client meetings
• Updating client records and CRM notes
• Account Operations & Administrative Processing
• New Accounts & Transfers
• Gathering needed client documents
• Preparing account opening paperwork
• Submitting ACAT transfers or rollovers
• Tracking progress and following up with custodians
• Money Movement
• Setting up contributions, withdrawals, and systematic investments
• Processing checks, wires, and ACH requests
• Verifying completion and notifying the advisor/client
• Required Minimum Distributions (RMDs)
• Creating annual RMD lists
• Coordinating timing and distribution method
• Ensuring documentation is accurate and timely
• Ongoing Maintenance
• Beneficiary updates
• Address changes
• Adding Power of Attorney (POA) and Transfer on Death (TOD) designations
• Updating risk tolerance or investment objectives in the custodian system
• Advisor Productivity & Practice Management
• Calendar & Workflow Management
• Scheduling client and prospect meetings
• Keeping the advisor on track with upcoming deadlines (RMDs, birthdays, beneficiary reviews, fee billing cycles)
• CRM (Salesforce) Management
• Updating contact records
• Entering meeting notes
• Maintaining task lists and reminders
• Running reports to help the advisor prioritize outreach
• Marketing Support
• Sending client newsletters
• Utilize automated marketing platforms
• Coordinating client events
• Managing holiday cards and appreciation touches
• Assisting with client segmentation lists
• Document Preparation & Advisor Support
• Performance reports
• Proposals
• Financial plan printouts or digital packets
• New client onboarding packets
• Custodial forms and paperwork templates
• Professionalism & Client Interaction
• Represent the advisory practice professionally
• Greet clients warmly and build rapport
• Follow up proactively to reduce advisor workload

Education/Qualifications

• 5+ years of financial services experience preferred
• Proficient with Microsoft Office Suite or related software required
• Familiarity with Salesforce preferred
• Experience with Schwab, Fidelity, and/or Raymond James platforms preferred
• Ability to work with deadlines, be flexible under pressure, and prioritize work
• Strong attention to detail and good problem-solving skills
• Superior verbal and written communication skills
• Desire to build strong relationships with clients

Comprehensive Benefits Offerings

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance employer paid and voluntary options
• Short-term and long-term disability, workers compensation employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at View phone number on click.appcast.io

Information provided on this application will be kept confidential and only be shared with those involved in the selection process. Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

Click the following link to view Federal and E-Verify posters: Link

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.