Senior Client/Customer Services Representative
$16.91 - $21.91 per hourCynet Systems
Job Title
Pay Range: $16.91hr - $21.91hr
Job Responsibilities
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills Required
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage ones time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education/Experience
- High school diploma or GED preferred.
- Previous experience with computer applications, such as MS Outlook or data entry software.
Vacancy posted 3 days ago
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