Customer Retention Specialist - State Farm Agent Team Member

Insurance Licensed Customer Retention/Service Rep-State Farm Agent Team Member

State Farm Insurance Agency seeks an Insurance Licensed Customer Retention/Service Rep-State Farm Agent Team Member to support existing customers and help grow the agency through value-based relationship conversations with existing and prospective clients. This role focuses on inbound and outbound customer contacts, outreach, relationship maintenance, and proactive inbound/outbound conversations to drive retention and sales. Prior insurance licensing or experience is a plus but not mandatory. We don't focus on your GPA or degrees—what matters most is your positivity, strong work ethic, ability to connect with clients, coachability, willingness to receive feedback, and your ability to learn quickly. If you want to work with a local team and build lasting customer relationships, we'd love to hear from you.

Responsibilities:

• Contact customers for renewals, coverage options, and ongoing support
• Review policies/accounts and recommend updates to address coverage gaps
• Cross-sell additional products based on customer needs
• Identify opportunities to improve satisfaction and engagement
• Provide timely quotes and follow up within the same business day when possible
• Maintain accurate customer records and documentation
• Prioritize and manage workflow to ensure efficient, accurate processing
• Represent the agency at occasional community events
• Build a referral network center of influence and generate leads
• Create and contribute to customer reviews (including social media)

Qualifications:

• Illinois Property & Casualty and Life & Health Insurance Licenses required (must possess or be able to acquire asap)
• Insurance agency knowledge and experience helpful
• Strong communication skills (verbal + written) and persuasive customer conversations
• Natural relationship-builder—friendly, empathetic, and patient
• Calm under pressure; proactive problem-solver
• Coachable with a positive, "can-do" attitude
• Reliable, strong work ethic, and fast learner
• Comfortable handling phone/computer work all day
• Prefer candidates who are within a 30-minute commute to our office

Office Hours:

Mon–Fri, 9:00 AM – 5:00 PM (no evenings/no weekends)

Benefits:

• Base pay (DOE)
• Incentive comp based on production
• Paid time off (personal/holidays)
• Profit sharing plan
• Training & development + advancement opportunities
• License fees reimbursed after 6 months (if unlicensed)
• Total comp 35k-60k+ (base salary plus uncapped incentives), depending on your production, skills, licenses, education & experience.

Compensation: $35,000.00 - $60,000.00 per year

Do you want a career and not just a job?

We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Chicago, 60618 (North Center).
• Our office is open Mon-Fri - 9am-5pm.
• I have been a State Farm agent since 1989.
• Additional languages spoken: Spanish and Cantonese

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.