Clinical Program Manager, Care Navigation

Lead Care Navigator/ Care Navigation Lead About Carewell Carewell is a category-defining business dedicated to providing trusted caregiving solutions and support for individuals and families. Through Carewell Family Services, we extend our commitment beyond products to person-centered navigation, care coordination, and advocacy services that address both medical and social needs. Our approach emphasizes compliance, scalability, and high-quality patient experiences while working in close partnership with clinicians and community resources to support better outcomes. Our Patient Advocates are the heart of this work. About the Role This is a rare opportunity to be the first clinical hire at a growing care navigation program. You won't just build the program — you'll live it. In this dual role, you'll carry an active caseload of patients while working alongside leadership to design the infrastructure, workflows, and standards that will define how we deliver care at scale. As the program grows, so will you — with the potential to grow into a leadership role overseeing a multidisciplinary team of advocates, CHWs, and clinical staff. If you're energized by doing the work and building the system around it, this role was written for you. What You'll Do Clinical & Patient-Facing Deliver hands‑on care navigation services to a diverse patient population Conduct SDOH screenings and connect patients to community resources, benefits, and support services Serve as a consistent advocate for patients navigating complex health and social systems Build trusted relationships with patients, families, and care teams Identify gaps in care and elevate or intervene appropriately Appropriately document all patient interactions in all relevant systems (not solely in a Electronic Health Record Log start time, stop time, and duration for each interaction to support accurate monthly minute aggregation Program Building Partner directly with leadership to design and document care navigation workflows, SOPs, and standards of care Help define program parameters, intake processes, and outcome metrics Contribute to technology selection, implementation, and optimization Develop training materials and onboarding frameworks in preparation for team growth Provide real‑time clinical insight to inform strategic decisions For the right candidate, there is potential to transition into a lead/supervisory role overseeing advocates, CHWs, LVNs, and other staff Contribute to hiring, mentoring, and performance of future team members Serve as a culture carrier and clinical role model as the team scales Who You Are Licensed for multi‑state practice — Must hold an active Nurse Licensure Compact (NLC) multistate license and be prepared to obtain licensure in non‑NLC states as the program expands Clinically grounded — LVN preferred; RN considered for candidates with demonstrated leadership potential and genuine appetite for direct patient work Care navigation experience — 2–5 years minimum in care navigation, case management, care coordination, or a closely related patient‑facing role SDOH fluency — comfortable navigating social determinants and connecting patients to resources across complex systems Builder mentality — you see the gap, you fill it, and you document how you did it so others can follow Nimble and adaptive — you thrive in ambiguity and treat a fast‑changing environment as an opportunity, not a stressor Tech‑forward — comfortable with care management platforms, EHRs, and digital tools; quick to learn new systems Resilient problem‑solver — you don't wait for perfect conditions; you find a way Low ego, high output — equally comfortable doing the unsexy work and presenting to stakeholders Nice to Have Experience in a startup, pilot program, or ground‑up initiative Familiarity with value‑based care or population health models Bilingual (Spanish or other languages depending on your target population) CHW (Community Health Worker) certification Experience with Motivational Interviewing or trauma‑informed care frameworks Why This Role Ground‑floor opportunity to shape a program from day one Close partnership with leadership — your voice will matter Competitive compensation with growth trajectory tied to program expansion Meaningful, mission‑driven work with visible patient impact What We Offer Competitive compensation Health, Dental, and Vision insurance Short‑term Disability and Life Insurance (100% employer‑sponsored) Long‑term Disability Supplemental Life Insurance (employee‑sponsored) 401(k) Retirement Plan 100% Remote Generous paid time off and 6 paid holidays Learn more about the Carewell story. Tips for a Successful Interview with Carewell We value your time and want to get the most out of our conversation. To help us understand your experience, please keep the following tips in mind: 1. Use the STAR Method When we ask about your past experiences, we are looking for specific stories rather than general philosophies. We highly recommend framing your answers using the STAR method: Situation : Set the scene (briefly). Task : Describe what you were responsible for. Action : Explain the specific steps you took. Result : Share the outcome (with data or metrics if possible). 2. Be Specific, Not Theoretical We want to hear about what you have actually done, not what you would do in an ideal world. Avoid phrases like "I usually..." or "In my opinion..." and instead start with "There was one time when I...". 3. Focus on Your Individual Contribution While teamwork is important, we are hiring you. When describing projects, be sure to highlight your specific role and the impact you personally made, rather than just using "we." 4. Keep it Concise We have a lot to cover! Aim for answers that are 2–3 minutes long. If we need more detail, we’ll be sure to ask follow‑up questions. 5. KPIs / Metrics Carewell is results driven. Come prepared to talk about the key metrics you were responsible for driving in similar roles. We’ll want to know how you directly measured, reported on, and improved those metrics. #J-18808-Ljbffr