Program Manager

Program Manager Location: Hybrid 3 days in office, either in New York City or Chicago Job Type: Full-time Job Reports To: Senior Director, Professional Delivery About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com. Job/Role Description: We are seeking a highly driven, execution-oriented Program Manager to lead complex, enterprise client implementations across our SaaS and service-based solutions. This role sits at the center of our client delivery engine—partnering cross-functionally with Product, Clinical Operations, Sales, and Engineering to bring programs to life and drive measurable outcomes. This is not a traditional IT project management role . We are looking for someone who has implemented professional services or BPO and thrives in ambiguity, operates with urgency, and takes full ownership—from kickoff through go-live and beyond. You will manage multiple enterprise implementations simultaneously, navigating complexity, aligning stakeholders, and ensuring we deliver with speed and quality. Key Responsibilities: Client Implementation & Delivery Lead end-to-end implementation of enterprise client programs across multiple accounts and sites Serve as the primary project lead for clients—owning timelines, deliverables, risks, and outcomes Drive structured implementation plans, ensuring clarity on scope, milestones, dependencies, and success metrics Ensure seamless transition from sales → implementation → ongoing delivery Client Engagement Build strong, trusted relationships with client stakeholders Communicate clearly and consistently on progress, risks, and outcomes Operate as a strategic partner—not just a task manager Cross-Functional Execution Partner closely with Product, Engineering, Clinical Operations, and Sales to align priorities and drive execution Translate client needs into clear internal requirements and actionable plans Hold internal and external stakeholders accountable to deadlines and commitments Proactively identify blockers and drive resolution with urgency Program Management & Problem Solving Manage multiple complex implementations simultaneously , balancing competing priorities Navigate ambiguity and evolving client needs with a solutions-oriented mindset Drive decision-making in fast-paced, high-stakes environments Identify risks early and implement mitigation strategies Requirements: 5+ years of program management experience in enterprise environments for professional services and/or BPO Startup and high-growth experience required —comfortable operating in fast-paced, evolving environments Consulting experience strongly preferred Experience working on SaaS and/or tech-enabled service implementations Proven track record managing complex, cross-functional projects with multiple stakeholders Experience working with or supporting multiple enterprise clients with C-level key stakeholders (healthcare experience a plus) Preferred requirements: Ownership mindset – you take accountability for outcomes, not just tasks “Get it done” mentality – high sense of urgency, bias toward action Smart hustle – able to move quickly while prioritizing what matters most Comfort with complexity and ambiguity – thrives in challenging, unstructured environments Assertive communicator – able to push, influence, and hold stakeholders accountable Growth mindset – seeks feedback, continuously improves, and adapts quickly Work Style - Growth Company DNA We are a fast-growing, early-stage company with a bold mission and significant work ahead, every employee at Jaan Health must embody growth company DNA . This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset . You are both a playbook builder and executor —able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results. Our culture is built on five principles that shape how we work, lead, and grow: Care: We put patients, clients, teammates, and outcomes first. Curiosity: We ask better questions, challenge assumptions, and keep learning. Clarity: We simplify complexity, communicate directly, and create alignment. Co-Creation: We collaborate across teams, perspectives, and disciplines. Craftsmanship: We execute with excellence, ownership, and continuous improvement. Our Compensation & Benefits Competitive compensation based on experience and impact Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including: 12 vacation days accrued annually for rest, travel, and personal time Up to 9 sick/wellness days to prioritize your health and well-being 12 paid company holidays throughout the year 2 paid give-back days HSA and FSA account options 401(k) with company match after 6 months of full-time employment 100% match on the first 3% contributed, and 50% match on the next 2% contributed A collaborative, mission-driven team helping transform healthcare at scale If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. Equal Employment Opportunity Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status. #J-18808-Ljbffr