Resident Services Coordinator

Resident Services Coordinator

Location: New Albany, OH

Team: Lifestyle Property Management

Team Member Description: Full Time

The Property Management team at LC is looking for a talented individual to elevate our resident and community experience in a values-based manner reflective of our purpose. As a member of the Lifestyle Communities' Home Team, you'll join a dynamic group of people committed to providing a personalized experience showcasing our vision grounded by our purpose to Build a Connection.

As the Resident Services Coordinator, you will oversee the day-to-day front leasing desk and resident operations of LC New Albany. This will include but is not limited to working as a team with other assigned Home team members, maintenance, service partners and residents.

• Provides potential residents with information about the community and model home choices and the resident living experience.
• Brings sales-focused energy to the leasing environment to effectively assist all leasing associates after the close of the sale. You will be responsible for the prospect journey of application generation, payments, lease generation, scheduling MI orientations, and positively impacting the move in experience of our newest residents.
• Takes prospective residents through the application and lease process, through move in.
• Assists with new lease applications and related processes and coordinates the renewal lease process for current residents.
• Follows up on resident questions and concerns and supports and assists all customer service efforts in the community.
• Support the aesthetics of the community by maintaining tour path, pre-walking move-in ready homes, assisting with the upkeep of grounds and site cleanliness.

Essential Job Duties & Responsibilities:

• Greet residents and guests in a professional and courteous manner and expedite all requests as required. Establish a rapport with the residents.
• Answer and direct all incoming calls
• Regular patrol of the grounds, halls, vacant units, and parking garage.
• Daily inspection of all amenity common areas.
• Verify service work orders; issue appropriate keys/personal escorts for access.
• Assist execution of all new Move In's, resident/tenant services, and direct all activities as the central point of contact.
• Perform services including but not limited to resident assistance, key assist, scanning packages, and package delivery upon request.
• Participate with and help coordinate potential resident events.
• When necessary, help with the training of co-workers.
• Submit service requests in the property management system, necessary building damages or deficiencies found or reported to the Leasing Office.

What You'll Bring:

• High School Diploma
• Previous experience in hospitality, sales, customer service, or leasing operations is preferred.
• Work requires strong attention to detail and accuracy.
• Work requires knowledge or the ability to acquire knowledge of applicable software programs and backend administrative management.
• Work requires the ability to multitask and meet deadlines.
• Work requires proven excellent customer service skills, strong teamwork skills, strong interpersonal, communication, problem-solving skills.
• Ability to learn fair housing regulations required.
• Ability to work weekends, holidays as needed
• Valid driver license

How We'll Take Care of You:

At LC, we pride ourselves on taking care of our team members. We offer a comprehensive benefits package with a variety of options to meet your unique needs.

Here are just some of the benefits we offer for being part of our team:

• Full Suite of Health Benefits
• Retirement Plan with Company Match
• Competitive PTO policy
• Generous parental and family leave
• Strong Company Culture
• Career Growth Opportunities
• Community Engagement and Volunteerism

Lifestyle Communities (LC) is an Equal Opportunity Employer.