Events Producer

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

We're looking for an Events Producer to help deliver Intercom's most important brand events across North America and Europe. You'll join a small, high-performing team that creates memorable experiences showcasing Fin's product innovation and Intercom's leadership in AI.

In this role, you'll partner closely with senior producers to bring events to life-from planning through onsite execution. You'll own key workstreams, collaborate across Marketing and GTM teams, and help deliver exceptional experiences that drive both brand awareness and business impact.

This is an exciting opportunity for someone who thrives in a fast-paced environment, loves solving logistical puzzles, and is eager to grow their event production expertise while working on high-profile programs.
What will I be doing?

• Produce and execute Intercom's brand events, including hosted experiences, product launches, conferences, and pop-ups
• Own event planning and execution across assigned workstreams, including venue coordination, vendor management, budgets, production logistics, and run of show
• Support the delivery of hybrid events with both in-person and livestream experiences
• Partner cross-functionally with Product Marketing, Content, Communications, Sales, Customer Success, and R&D teams
• Coordinate with production vendors and agency partners to ensure seamless execution
• Manage attendee experience, registration, ticketing, speaker logistics, and event operations
• Help maintain production timelines, budgets, and project plans across multiple concurrent events
• Track event performance and contribute to post-event reporting and learnings
• Support flagship programs such as Pioneer and other strategic company events
• Help build scalable event processes, documentation, and production playbooks
• Travel up to 30% to support onsite event execution

What skills do I need?

• 3+ years of experience producing live events, conferences, field marketing events, or brand experiences
• Experience managing event logistics from planning through onsite execution
• Familiarity with live event production, including AV, staging, run of show, and vendor coordination
• Experience working with external vendors, venues, and production partners
• Strong project management skills with the ability to prioritize multiple deadlines
• Experience collaborating across cross-functional teams
• Familiarity with registration, ticketing, and event technology platforms
• Excellent organizational skills and attention to detail
• Calm under pressure with a proactive, solutions-oriented mindset
• Strong communication skills and a passion for creating exceptional attendee experience

Bonus skills & attributes

• Experience producing B2B marketing events or conferences
• Experience working at a SaaS or technology company
• Experience supporting hybrid or livestreamed events
• Familiarity with AI tools that improve event planning, production, or content creation
• Experience with event platforms (e.g. Cvent, Splash, Bizzabo, Goldcast, or similar)
• Multilingual (French or German)

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $118,00 - $141,900 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).


#LI-Hybrid

At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.

Learn more about working at Fin and the benefits we offer at fin.ai/careers.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.


Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.