Collection Specialist

Job Description

Job Description

Starting at $18.00 to $20.00 an hour plus, commission. Average pay is $55,000 a year.

 

D2 Management is a 3rd party Collection Agency located in Greenville, SC. We provide a service for our clients that consists of locating, contacting, and negotiating with consumers with the goal of establishing arrangements to satisfy unpaid debts.

 

 

Position overview

 

Do you enjoy negotiating, solving problems? We need enthusiastic and success-driven telephone professionals to join our Collections team. Employees will work in our fast-paced call center environment, locating and contacting consumers across the country to collect payment on past-due accounts. We offer competitive hourly pay starting $18.00 to $20.00 an hour! You also can earn commission on top of that . Our average employee makes $55,000 a year and top producers make around $85,000. We are looking for assertive and well-spoken negotiators who are dependable and results oriented. Upon completion of our training program, employees will transition to our professional collections team, working in-office. They may also be opportunities to work from home after certain goals are hit.

 

 

Duties & responsibilities

 

The successful candidate will:

 

 

· Demonstrate positivity, courtesy, and helpfulness when dealing with every consumer.

 

 

· Use automated calling strategies to locate delinquent consumers, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.

 

 

· Develop workable payment solutions that satisfy both our clients and our company.

 

 

· Arrive at work on-time for all shifts and have reliable transportation to work

 

 

· Achieve company performance goals.

 

 

· Take part in continuous training in company policies/procedures and industry regulations.

 

 

· Consistently represent D2 Management in a positive and professional manner.

 

 

Skills & abilities

 

The successful candidate needs:

 

 

· Over 1 year of collections experience.

 

 

· English fluency.

 

 

· Outstanding negotiation and telephone communication skills.

 

 

· The ability to maintain professional conduct with people of any mood or personality type.

 

 

· Excellent reasoning and research skills; the ability to see the “big picture” and manage the details.

 

 

· A solid work ethic, high integrity, a positive attitude, and strong attention to detail.

 

 

· The ability to follow instructions but work with minimal direct supervision.

 

 

· Excellent keyboard skills.

 

 

Work hours

 

Monday-Friday:

 

 

· 8:30 a.m. to 5 p.m.

 

 

· Overtime may be available on occasion

 

 

Benefits

 

· GREAT COMMISION!!

 

 

Advancement opportunities

 

 

· Weekly contest for $$$

 

 

· Ability to earn PTO (paid time off) consistently

 

 

· Paid holidays.

 

 

Physical Demands/Work Environment/Disclaimer

 

Must be able to remain in a stationary position for long periods of time. Must be able to effectively access/operate and interpret information on computer screens, documents, and reports. Must be able to effectively communicate with all consumers. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.