Salesforce Program Executive - Senior Director

Role Description

The Program Executive – Senior Director (Consumer Goods and/or Manufacturing) is a highly experienced program management executive. They lead a team of Program/Project managers tasked with delivery for our most complex, enterprise-level customers.

• Forward-thinking leaders responsible for hiring, building, and developing outstanding teams.
• Ensure the success of these teams while securing the highest CSAT and business outcomes.
• Collaborate with other leaders to ensure consistent delivery best practices.
• Responsible for meeting and exceeding business targets and providing leadership with accurate forecasts and metrics.
• Contribute to thought leadership and lead efforts to drive positive change.
• Take ownership and personal responsibility for implementing change despite opposition or barriers.
• Partner with respective Communities, leadership, and other stakeholders to create and refine delivery tools and processes.
• Strong mentors who lead by example and embody the Salesforce values.

Your Impact

• Lead programs by achieving alignment on program scope, release planning, and business goals.
• Drive teams through the Software engineering experience using Agile.
• Conduct stakeholder meetings to make key decisions and address program issues.
• Develop strong partnerships with key functional stakeholders.
• Provide visibility to program status through ongoing status reporting.
• Manage program/feature dependencies across multiple teams and stakeholders.
• Anticipate and remove obstacles with a sense of urgency.
• Create a collaborative environment that fosters creativity and innovation.

Responsibilities

• Fully allocated to a single high-stakes transformation program or a small handful of strategic accounts.
• Maintain a 78% utilization target; acting as a highly active, deeply embedded practitioner.
• Own the end-to-end program P&L, executive client relationships, and delivery governance.
• Bring strategic and tactical enterprise software project delivery experience to Salesforce clients.
• Provide senior-level consulting and counsel to client business and technology executives.
• Build strong executive-client relationships to manage escalations and resolve key issues.
• Align multi-cloud delivery best practices and resources.
• Oversight and mentorship of project leadership and practitioners.
• Define and manage program governance.
• Create and lead project plans; monitor and review project progress.
• Ensure on-time and on-budget delivery of large-scale programs.
• Track utilization of project resources against prioritization and budget.
• Lead scope changes and ensure project delivery on time and within budget.
• Identify opportunities to demonstrate all Salesforce technologies.
• Accountable for all project deliverables and manage program risk.

Qualifications

• 15+ years of experience in a program management role leading enterprise-scale CRM projects, preferably in Consumer Goods or Manufacturing.
• 10+ years experience with management consulting or consulting services.
• Demonstrated project leadership skills with direct responsibility for running project teams.
• Outstanding interpersonal skills and good executive presence.
• Bachelor's degree in Business Administration and/or Information Technology or equivalent experience.
• Agile SCRUM Master Certification.
• PMP Certification.
• Salesforce.com Certifications preferred.

Leadership Qualities

• COMPOSURE: Strong customer-facing communication and ability to support complex engagements.
• EXPERTISE: Solid grasp of industry-standard methodologies and implementation experience.
• CREDIBILITY: Able to harmonize with various levels of an organization.
• CONSULTATIVE: Able to lead high-powered workshops and tailor messaging based on the audience.
• WILLINGNESS: Able to analyze customer issues and articulate comprehensive solutions.
• LEARNER: Passion for continued education in new technologies.
• PASSION: Passionate about Customer Success and a great listener.
• URGENCY: Ability to move fast and drive business value and results.
• OHANA: Embodies Aloha culture and is a great teammate.
• TRUST: Ability to earn the trust of the customer and live the company’s core values.

Benefits

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.