Senior Partner Programs Manager

RESPONSIBILITIES

• Own the design, documentation, and rollout of our new Resell Program, including rules of engagement (ROE), the bookings guide, and the product & pricing book.
• Own the ongoing maintenance and updates of our Partner Program Guide, ensuring it stays current, accurate, and easy for partners and internal teams to reference.
• Build and maintain the on-ramp playbook: a structured sequence of activities, resources, and milestones that takes a newly signed partner from agreement execution to certification completion.
• Lead the design and documentation of global process standards across key partner lifecycle domains, including partner onboarding, partner lead management, deal registration, co-sell motions, attribution, incentive management, and partner renewals.
• Design strategic programs that advance our broader partner strategy, from concept through documentation and launch.
• Drive the operational and Partner Portal design work needed to support the Resell Program and broader partner programs, mapping workflows, removing friction, and improving the end-to-end partner experience.
• Help shape and operationalize unified subscription management across the partner ecosystem, working cross-functionally to drive the underlying process and systems changes.
• Collaborate closely with Partner Operations and Systems teams (e.g., Partner Portal, Salesforce) to ensure programs are supported by scalable, well-maintained tooling.
• Serve as a trusted, high-energy point of contact for partners, building strong personal relationships, representing the voice of the partner internally, and attending partner events and conferences.

Operating Rhythm & Governance

• Establish and run the operating rhythm for the Partner organization, including integrated planning cycles, governance forums, and a single source of truth across partner initiatives.
• Establish program management rigor across partner initiatives, including goals, milestones, dependencies, decision points, risk tracking, and executive readouts.
• Establish governance structures and drive consistent global adoption of standardized partner processes across the matrixed organization.
• Drive continuous improvement by identifying process breakdowns, diagnosing root causes, and simplifying how the Partner organization operates.
• Manage and grow our partner program governance forums, including the Strategic Partner Advisory Council, from agenda-setting through follow-through on action items.
• Help define and refine scalable operating models across partner-led motions, and translate strategic initiatives into clear process, policy, and system requirements.

QUALIFICATIONS

• 7+ years of experience in partner programs, channel operations, or partner management, with a track record of designing and running programs, not just supporting them.
• Demonstrated experience building or significantly evolving a resell, reseller, or similar partner transaction program, including ROE, pricing, and bookings governance.
• Strong program and project management skills, comfortable owning goals, milestones, dependencies, risk tracking, and executive-level readouts across multiple concurrent initiatives.
• Strong track record of building genuine, trusted relationships with external partners; known for being someone partners want to work with.
• Comfortable operating with ambiguity, defining new processes, and adapting quickly as priorities shift.
• Excellent written and verbal communication skills, including the ability to translate program mechanics into clear documentation and partner-facing materials.
• High energy, detail-oriented, and willing to travel for partner events, advisory councils, and conferences.
• Strong interpersonal, collaboration, and influencing skills, with experience aligning stakeholders across Sales, Legal, Finance, and Operations.

DESIRED EXPERIENCE

• Experience designing or operating a Partner/Reseller Advisory Council or similar strategic partner governance body.
• Experience with partner or subscription management models, including unified or consolidated subscription management initiatives.
• Strong working knowledge of Salesforce and Partner Relationship Management (PRM) or partner portal platforms.
• AI-first mindset, with interest in using AI tools to improve program design, documentation, and operations.
• Experience in the software/SaaS industry; familiarity with Drupal, DXP, or the broader digital experience platform space is a plus.