Optometry Receptionist/Technician ***Training provided

Job Description

Job Description

Exciting opportunity to join a 5 year old private optometry practice. We offer flexible hours, weekdays only.

Hours of operation are:

Mondays, Tuesdays, Thursdays: 8:30 AM - 5:30 PM

Wednesdays: 8:30 AM - 6:00 PM

Friday: 8:30 AM-2:00 PM

JOB SUMMARY: Welcoming & Greeting patients, Answering Phones, Patient Scheduling, Obtaining Insurance Authorizations, and Pretesting Patients. 

Qualifications:

Necessary:

• Strong work ethic: Presents a professional attitude and works at a steady pace to complete all necessary tasks and responsibilities without being asked.
• Promptness:  Reports to work at or before the designated start time. Never absent without notice.
• Appearance: Dresses professionally.
• Teamwork: ALWAYS willing to assist others with tasks when needed.
• Organization:  Can prioritize tasks and organize work to achieve the maximum efficiency.
• Initiative:  Strongly self-reliant and self-motivated. Takes prompt actions to influence event positively and is responsive to opportunities. Is self-motivated to take actions beyond the minimum necessary to achieve the goal.
• Emotional Stability: Maintains composure when dealing with argumentative people or defensive situations.
• Adaptability: Maintains effectiveness in varying situations, environments or with different personalities.

Skill Set

• Organizational: Able to organize duties into daily, weekly, and monthly routine and complete them on time.
• Computer Skills: Must be competent on Microsoft Outlook, Excel and Word.
• Written Communication: Able to produce quality written correspondence that is accurate and effective when applicable.
• Verbal Communication:  Able to effectively communicate with other staff members, patients and other outside business contacts with proper etiquette and in a professional manner.

Duties and Responsibilities

• Greeting / welcoming patients with a smile and positive attitude – This must occur before anything else!
• Insurance authorizations and eligibility: Verifying insurance coverage and eligibility daily for vision and Medicare. (Training provided if needed)
• Receiving patients in: Making sure any paperwork needed is completed including the Intake Forms
• Scheduling, confirming and rescheduling patient's appointments
• Answering telephones & taking messages
• Checking answering machine/voicemails
• Learning different lens styles, materials and options in both glasses and contact lenses
• Being knowledgeable about patient’s insurance plans
• Assisting patients in finding out details about their insurance coverage
• Keeping track of patient insurances, co-pays, deductibles and other expenses.
• Maintaining office and keeping front office clean
• Finding and preparing patient charts the day before.
• Checking patients out, reviewing the routing slip and collecting payment
• Straighten up waiting area (clean up brochures, magazines, etc.) daily.
• Clean optical displays (dusting/windexing glass surfaces and mirrors, straightening out frames to face forward)
• Dispensing patient’s contact lens orders and ensuring all payments have been paid in full.
• Make sure there are enough patient history forms and office use forms copied
• Assisting the doctor with daily office tasks, filing, faxing, other office duties.

Required Education: High school diploma at minimum

No optical experiences required; training provided.