Call Center Supervisor

Job Description

Job Title: Call Center Agent Supervisor
Location: Remote
Compensation: $28.00 per hour - paid weekly
Schedule: [Schedule]
Job Type: Temporary/Contract About the Opportunity
Doherty Staffing Solutions is hiring a Call Center Supervisor for a leading healthcare services company located in St. Cloud, MN. If you enjoy a fast-paced environment and want reliable hours with weekly pay, this job could be a great fit. Read below for more information!
Apply now and our AI Recruiter, Valerie, will reach out ASAP to learn more about how you match this role! What You'll Do as a Outbound Call Center Agent Supervisor:

• Manage and supervise the day-to-day activities of the outbound call center team.
• Lead by example and provide ongoing support, motivation, and coaching to team members.
• Monitor and ensure adherence to call center policies, scripts, and procedures.
• Foster a positive work environment, promoting teamwork and professional development.
• Track team performance against key metrics, including call volume, conversion rates, and quality assurance.
• Analyze data and provide regular performance reports to management.
• Identify areas for improvement and implement corrective action plans to address performance gaps.
• Conduct regular call reviews to ensure quality and compliance with customer service standards.
• Work with the Manager to set clear return rates and service targets for the team and ensure these targets are met.
• Motivate team members to achieve individual and team performance goals.
• Collaborate with management to develop strategies to optimize lead generation.
• Provide ongoing training to team members on products, services, and customer handling techniques.
• Develop team members' skills through coaching and feedback sessions.
• Ensure that the team is kept up to date on any changes to product offerings, promotions, or company policies.
• Ensure that all outbound calls are conducted in a professional manner that enhances customer experience.
• Handle escalated customer complaints and ensure they are resolved promptly and satisfactorily.
• Implement strategies to improve overall customer satisfaction and retention.
• Work with workforce management to ensure adequate staffing levels during peak hours.
• Coordinate with HR and management for staffing needs, including recruiting and onboarding of new team members.
• Monitor and manage time-off requests and attendance to minimize disruptions to operations.

What You Need to Bring to the Outbound Call Center Agent Supervisor Role:

• High school diploma or equivalent (required); Bachelor's degree in business, management, or related field (preferred).
• 2+ years of experience in a call center environment, with at least 1 year in a supervisory or leadership role.
• Experience with outbound sales or lead generation is highly preferred.
• Proven experience as a supervisor in an outbound call center or similar environment.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent communication skills, both verbal and written.
• Ability to analyze performance metrics and implement improvement strategies.
• Strong organizational skills and attention to detail.
• Ability to handle escalations and resolve customer complaints effectively.
• Proficiency with call center software and CRM systems.
• Knowledge of sales techniques and customer service best practices.

Why You'll Like Working with Doherty Staffing Solutions
Enjoy weekly pay , access to health coverage options through Benefits in a Card (including preventative and minimum value plans), and temp-to-hire opportunities for long-term stability where applicable. As a family-owned company with over 45 years in business , we pride ourselves on providing personalized support through a local, dedicated recruiter and maintaining a strong reputation backed by positive online ratings. We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer , welcoming candidates from all backgrounds and experiences. Ready to Apply?
Click "Apply Now" to complete our quick, mobile-friendly application. If you have questions about the Call Center Supervisor position, please contact our Alexandria jobs office directly at View phone number on click.appcast.io.Doherty Staffing Solutions offers our valued contract employees health coverage through Benefits in a Card (preventative benefit and minimum value plans), along with weekly paychecks via a prepaid card from CHANGE. Learn more and find helpful links to additional resources at


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As an equal-opportunity employer (EOE), Doherty Staffing Solutions welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!