Business to Business Sales Associate - health/wellness/body sculpting

Job Description

Job Description

This is an In center and out of center position part time to transition into a full time positon.  This position is primarily a role for someone to work 1-2 days in center and 1-2 days out prospecting, business to business and attending events. We are looking for someone with a background in sales and knowledge in health/wellness and bodysculping. We specifically have cool sculpting.

About Serotonin Centers:
Serotonin Centers is the nation’s premier anti-aging and wellness destination, dedicated to empowering clients to
optimize body composition, longevity, and overall well-being. Health Coaches leverage our tech stack—Zenoti,
the Serotonin Coach app (Trainerize), InBody, and digital trackers—to deliver personalized, data-driven coaching
across exercise, nutrition, habit change, and nutraceutical supplementation.
Role Overview:
The Health Coach (HC) guides clients through transformative wellness journeys, building measurable outcomes
and accountability. You will own client results, engagement, and retention, using Serotonin systems, processes,
and service catalog to deliver an exceptional member experience.
Key Responsibilities:

1) Client Consultations & Personalized Plans
Follow our C.A.R.E.S framework and fully understand all clients goals, symptoms, and concerns. Help them
understand potential solutions through Hormone Optimization, Medical Weight Loss, Weight Management,
Restore and Recovery Services, Body Sculpting, and Aesthetics.
Conduct initial and ongoing consultations using empathy and impeccable listening skills combined with
InBody scans assess baseline metrics and set goals.
Document personalized exercise, nutrition, and supplement plans within Zenoti and Serotonin Coach.

2) Body Composition & Progress Tracking
Provide bi-weekly InBody scans; review body composition trends (muscle, fat, water, metabolic markers).
Coach toward sustainable behavior change and action bias using micro-habits and weekly goals.
Add value to all clients bi-weekly consultations so they are excited to be on this journey with you.
SMART Goal: ≥80% of active clients complete bi-weekly scans; ≥70% show body composition improvement
within 90 days (e.g., ≥5% body fat reduction or ≥2 lbs lean mass gain).

3) Nutraceutical & Supplement Protocols
Recommend and manage Serotonin Nutraceutical protocols; track adherence and refills.
Educate clients on supplement timing, dosage, and synergy with programs.

SMART Goal: 100% of clients receive an evidence-aligned supplement protocol; ≥60% monthly purchase
adherence among active clients.

4) Client Communication & Documentation
Maintain weekly check-ins via app /phone; escalate support based on ABCD priority ranking.
Document all interactions, photos, and progress in Zenoti; capture outcomes in Serotonin Coach.
SMART Goal: Respond to ≥95% of client messages within 24 hours; maintain 100% audit-ready records for all
clients.

5) Membership Conversion & Program Creation
Convert guests to members using consultative selling and Systemic Close.
Publish individualized habits, menus, exercise, sleep recommendations, and nutrition programs in the
Serotonin Coach app.
SMART Goal: ≥80% guest-to-member conversion monthly; deliver new programs to 100% of converts within 72
hours.

6) Community Outreach & Events
Lead or participate in local outreach (open houses, talks, grassroots activations).
Collect leads and book consultations onsite.
SMART Goal: ≥4 events/month; ≥20 qualified leads/event; ≥40% of event leads booked within 7 days.

7) Sales & Service Knowledge
Complete all product/service training (Hormone Optimization, Medical Weight Loss, Optimized Health,
Aesthetics, IV, HBOT, RedLight).
Demonstrate consultative selling; ask-to-understand, not data-dump.
SMART Goal: ≥90% on quarterly knowledge checks; center NPS ≥90.

8) Safety & Compliance
Maintain HIPAA and biohazard compliance; follow rigorous client safety protocols.
Complete annual safety refreshers and drills.
SMART Goal: 0 compliance violations; 100% completion of safety training annually.

9) Team Collaboration & Operations
Attend daily huddles; keep trackers current; post MTD Goal and Actual.
Hit individual monthly goals.
SMART Goal: ≥95% attendance at huddles/meetings; daily tracker updates when covering for GM duties, with
accurate figures.

10) Continuous Improvement & Professional Development
Pursue ongoing education aligned with Serotonin modalities and coaching excellence.
Complete all Compliance based training in SeroConnect (Internal LMS)
Attend all role based meetings.
Core KPIs & Targets
Client Retention (6-month): ≥80%
Client Goal Attainment (90-day): ≥70% achieve SMART goals
Net Promoter Score (NPS): ≥90
Guest-to-Member Conversion: ≥80% monthly
Supplement Purchase Adherence: ≥60% monthly among active members
Community Engagement: ≥4 events/month; ≥20 qualified leads per event; ≥70% booked within 7 days
Qualifications
Passion for health and wellness; empathetic, client-centered communicator.
Tech adaptability to Zenoti, Serotonin Coach app, InBody, and general business platforms.
Strong organization, follow-through, and accountability to outcomes.
Comfort with consultative sales; ability to educate and motivate.
Phlebotomy certification a plus.
Tech Stack & Tools
Zenoti — POS, scheduling, documentation, billing.
GHL - CRM
Serotonin Coach app— food, and exercise program delivery, messaging, habit tracking.
InBody — body composition analysis and progress tracking.
Center trackers and whiteboard — daily goals, MTD Goal vs. Actual.
Email/Teams — internal communication and meetings.
Safety & Compliance
HIPAA adherence; secure handling of PHI.
Biohazard protocols; sharps and sample handling where applicable.
Join a supportive, high-performance team with clear goals, modern tools, and continuous learning. Make a
measurable impact on client health and well-being while advancing your career.