IT/OT Specialist

Job Title: IT/OT Specialist

Work Location: Raleigh, NC

Duration: 12 months

Pay: $43/hr. on W2

Job Description:

Must-Have Systems, Software, or Experience:

We are looking for an entry-level to early-career IT/OT professional with some hands-on IT support experience. We are NOT looking for a senior-level resource. The ideal candidate should have a good technical foundation, willingness to learn, and be comfortable working in a corporate/industrial IT environment.

Preferred skills and experience include:

• Windows and general end-user IT support/troubleshooting

• Laptop, desktop, monitors, docking stations, and peripheral support

• Basic networking knowledge, including LAN/Wi-Fi, IP addressing, switches, and cabling

• Microsoft 365 and Microsoft Teams

• Hardware deployment, inventory, and IT asset management

• Basic understanding of IT/OT environments or a strong interest in developing OT knowledge

• ServiceNow exposure would be beneficial but is not required

• Interest in learning IT demand management, including infrastructure and application demands, requirements gathering, business requests, documentation, approvals, and coordination with different IT teams

• Ability to support projects and coordinate activities with vendors, infrastructure, network, application, and business teams

• Good communication, organization, and documentation skills

The person will receive guidance and training on our internal processes, including ServiceNow, IT/OT processes, and infrastructure/application demand management. We are primarily looking for someone who is hands-on, technically curious, organized, willing to learn, and interested in growing into a broader IT/OT and IT Service Delivery role.