IT Infrastructure Specialist

DescriptionKforce has a client that is seeking an IT Infrastructure Specialist in Raleigh, NC. This role is onsite 5 days a week.Summary:* The IT Infrastructure Specialist is responsible for coordinating, governing, and advancing infrastructure services that support business operations across multiple sites, with a strong focus on WAN, LAN, server infrastructure, factory/OT connectivity, cybersecurity compliance, and major incident management* Serves as the primary liaison between the business, internal IT teams, and managed service providers to ensure infrastructure solutions are reliable, scalable, secure, and aligned with both global standards and regional/site needs* Facilitate infrastructure demands, manage local infrastructure, coordinate service providers, validate technical solutions, support critical issue resolution, and ensure the IT landscape can support business growth, factory operations, and new site expansions; Similar infrastructure and vendor-facing roles commonly focus on coordinating technical services, driving standards, supporting design reviews, managing vendor performance, and ensuring operational continuityRequirements* Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience* 6-8+ years of experience in IT infrastructure, preferably in complex, multi-site enterprise environments* Strong experience working in vendor-managed IT service environments* Experience supporting multiple locations, growing businesses, and/or new site deployments* Experience coordinating or supporting major incidents, problem management, and escalations* Strong foundation in WAN, LAN, networking, and infrastructure service delivery* Exposure to factory or manufacturing environments, including awareness of OT/production-critical infrastructure needs* Strong communication skills with both technical and non-technical stakeholders* Strong negotiation, coordination, and vendor management skillsPreferred Qualifications:* Experience with ITIL-based processes, especially Incident, Problem, and Change Management* Experience with server management, data center operations, or hybrid/cloud hosting models* Familiarity with infrastructure governance and standardization in global organizations* Understanding of OT/IT integration, network segmentation, and production-critical environments* Exposure to service management metrics, including SLAs, OLAs, KPIs, MTTR, and RCA trackingJob TypeContractCompensation38 - $40