Program Manager - Business Process And Continuous

Program Manager - Business Process And Continuous

Location: San Jose, CA (Hybrid) Pay Range: $56 - $66/hr. Duration: 12 Months Top Skills:

• 6-8 years in program management, delivery operations, technical operations, or similar roles.
• Proven ability to independently lead complex cross-functional programs.
• Experience working with engineering or platform teams on system-dependent launches.

Company: Our client is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing.

Key Responsibilities

• Lead delivery for complex partner offers and RTM programs from intake through launch and post-launch monitoring.
• Independently manage timelines, dependencies, risks, and stakeholder alignment.
• Ensure operational and technical readiness for launches through structured planning and validation.
• Act as escalation point for delivery blockers, risks, and launch issues.

• Partner closely with AUP and platform teams on delivery design and implementation.
• Provide informed guidance on delivery architecture, integrations, and fulfillment models.
• Translate business and partner requirements into clear operational and technical needs.
• Operationalize and execute offer onboarding using Adobe platforms.
• Identify system dependencies, risks, and edge cases early in planning.
• Support testing strategy, validation, and issue resolution across systems.

• Help design scalable workflows and governance models for offer delivery.
• Standardize intake, readiness, and launch processes across programs.
• Recommend improvements to tooling, automation, and delivery methods.
• Document runbooks, SOPs, and delivery patterns for reuse.

• Work across Business Development, Product, Finance, Legal, Engineering, and regional teams.
• Influence decisions on delivery approach, timelines, and feasibility.
• Drive alignment across teams to ensure launches stay on track.
• Provide structured updates to leadership on program health and risks.

• Monitor fulfillment health, delivery metrics, and launch performance.
• Build dashboards and reporting to improve visibility and planning.
• Use data to identify recurring issues and drive improvements.

Required Qualifications

• 6-8 years in program management, delivery operations, technical operations, or similar roles.
• Proven ability to independently lead complex cross-functional programs.
• Experience working with engineering or platform teams on system-dependent launches.
• Strong technical fluency able to engage in system and integration discussions.
• Excellent stakeholder-management and communication skills.
• Strong analytical and problem-solving ability.
• Experience with JIRA, Confluence, Excel/Sheets, and reporting tools.
• Bachelor's degree in Business, Engineering, Computers, or related field.

Preferred Qualifications

• Experience in SaaS, subscriptions, or digital fulfillment ecosystems.
• Background in partner operations or offer delivery.
• Familiarity with APIs, integrations, or platform-based delivery.
• Experience designing operational workflows or scaling delivery programs.
• Experience supporting high-visibility launches with executive stakeholders.

What Success Looks Like

• Complex launches execute smoothly with clear readiness and risk management.
• Delivery models become more scalable and repeatable.
• Technical and business teams stay aligned and unblocked.
• Risks are identified early and mitigated proactively.
• Leadership has strong visibility into delivery health and capacity.

Benefits Summary: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching. IND123