Training & Communications Specialist

Training & Communications Specialist

The Training & Communications Specialist designs, develops, and delivers effective training and communication initiatives that support business goals, operational processes, and organizational change. This role serves as a subject matter expert on company programs and processes, partnering with internal teams, clients, and stakeholders to identify training needs, develop learning solutions, and drive audience engagement.

The Specialist is responsible for creating and maintaining training materials, eLearning content, and communication resources; facilitating instructor-led and virtual training; and supporting change readiness through strategic communications and education plans. This position works closely with project managers to assess impacts, ensure stakeholder preparedness, and promote understanding and adoption of new programs, processes, and initiatives.

Essential Functions

• Design and facilitate effective training programs for customers to educate them on the programs and processes.
• Design, develop, and maintain eLearning courses and digital learning resources to support business objectives, program adoption, and ongoing employee development.
• Map out training plans and schedules.
• Conduct training needs assessments and identify skills or knowledge gaps that need to be addressed.
• Market available training opportunities to the audience and provide the necessary information.
• Improve training effectiveness by developing new approaches and techniques, making support readily available.
• Learn and maintain the knowledge necessary to be the subject matter expert with regards to program updates and business processes.
• Regularly evaluate resources and process to ensure effectiveness is maintained and effectively communicate any changes to all necessary parties.
• Present complex information to a wide-range of audiences utilizing various training methods.
• Build rapport with trainees, employees, clients and partners.
• Develop and maintain positive working relationships with other team members within the department and throughout the organization to assist in the growth of programs and company initiatives.
• Other duties as assigned by management.
• Regular and prompt attendance at work is a primary function and requirement of this position.

Position Qualifications

• Accountability Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization.
• Communication Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader.
• Computer Literacy Effective and efficient use of computers in the working environment.
• Customer Focus Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction.
• Detail Oriented Pay attention to the minute details of a project or task.
• Ethical / Integrity Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace.
• Initiative Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action.
• Interpersonal Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous.
• Reliability The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks.
• Safety and Security Supports and complies with safety and security requirements.
• Time Management Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines.

Education

• High School Graduate or General Education Degree (GED)
• Bachelor's degree in business or training preferred.

Experience

• Two to three years of related experience.
• Proven work experience as a training coordinator, trainer, training facilitator, or similar role.
• Experience inspiring and influencing behavioral change.

Computer Skills

• Familiarity with SalesForce and Adobe.
• Computer literate in a Microsoft Windows environment.
• Intermediate level of experience using Microsoft Excel. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents, and calculating numbers.
• Intermediate level of experience using Microsoft Outlook. Must have the ability to perform functions such as composing, sending, forwarding and replying to incoming e-mail, attaching computerized files, and utilizing calendar and task reminders.
• Intermediate level of experience using Microsoft Word. Must have the ability to perform functions such as composing, editing, naming and saving documents, formatting text, and printing.
• Intermediate level of experience using Microsoft PowerPoint. Must have the ability to perform functions such as creating presentations, adding new slides, previewing a presentation, using graphic images from various sources, animation, applying a template, adding slide transitions, using outlines and the drawing toolbar.
• Familiarity with Learning Management Systems (LMS) and eLearning platforms, including uploading, maintaining, organizing, and updating learning content, curricula, and training records.

Other Requirements

• Neat and professional appearance and demeanor.
• Strong communication, presentation and public speaking skills.
• Advanced organization skills and time management abilities.
• Critical thinking and decision making.
• Skills to coach, develop and influence others.
• Hands-on experience coordinating multiple training events in a corporate setting.
• Strong achievement orientation (motivation, sense of urgency, and drive for success).
• Adaptability/flexibility (ability to manage competing demands and changing priorities, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet tight deadlines).
• Strong written communication experience, such as standard memos, letters, training materials, process documents or detailed forms.
• Proficient in intermediate mathematical skills such as adding, subtracting, dividing, multiplying, and calculation of fractions, percentages, ratio, and measurements.
• Primary language used to perform this job is English, bilingual is a plus.