Agile Coach / Program Manager

Job Description

Job Description

Job Title: Agile Coach / Program Manager
Position: Agile Coach
Location: 2 Broadway New York, NY
Contract Duration: 9 Months
Start Date: September 8, 2026
End Date: June 7, 2027
Work Arrangement: Onsite/Hybrid as required 
Pay Rate: $$70 to $80 per hour
Experience Level: Tier 4 – Senior/Expert Level

Job Summary

We are is seeking an experienced Agile Coach to support Agile adoption, transformation, and continuous improvement initiatives across MTA-IT .

The Agile Coach will work closely with product teams, technology leaders, project/program stakeholders, and business partners to promote Agile principles, improve delivery practices, strengthen cross-functional collaboration, and advance the organization's overall Agile maturity.

The ideal candidate will have demonstrated experience supporting Agile transformation initiatives within large, complex enterprise environments , with the ability to coach teams and leaders, facilitate workshops, introduce Agile best practices, and use performance metrics to drive continuous improvement.

This is a consultative and transformational role without direct people-management responsibilities . The Agile Coach will influence organizational change, facilitate collaboration, and help teams adopt sustainable Agile practices aligned with MTA-IT's strategic objectives.

Key Responsibilities

• Coach and mentor Agile teams, Product Owners, Scrum Masters, project managers, leaders, and stakeholders on Agile principles, practices, and ways of working.
• Support enterprise-wide Agile adoption and transformation initiatives across MTA-IT.
• Assess current team processes, identify improvement opportunities, and develop practical recommendations to increase delivery effectiveness.
• Coach teams in Agile frameworks and methodologies, including Scrum and Kanban .
• Facilitate Agile ceremonies, workshops, training sessions, retrospectives, planning sessions, and other collaborative activities.
• Help teams improve sprint planning, backlog management, prioritization, estimation, dependency management, and delivery predictability.
• Promote cross-functional collaboration among technology, product, business, infrastructure, security, and other stakeholder groups.
• Partner with leadership to identify organizational impediments and recommend strategies to address them.
• Establish and promote Agile standards, practices, tools, templates, and governance models.
• Use Agile metrics and performance data to identify trends, measure team effectiveness, and support data-driven decision-making.
• Help teams establish meaningful metrics such as velocity, throughput, cycle time, lead time, sprint predictability, and defect trends.
• Identify systemic barriers affecting delivery and facilitate solutions across teams and organizational functions.
• Support continuous improvement initiatives and help teams develop sustainable improvement plans.
• Encourage a culture of transparency, accountability, collaboration, experimentation, and continuous learning.
• Assist teams and leadership in transitioning from traditional delivery approaches to Agile and/or hybrid Agile methodologies.
• Provide guidance on Agile maturity assessments and organizational readiness.
• Develop and deliver Agile training and educational materials for technical and nontechnical stakeholders.
• Facilitate communication between product teams, leadership, and business stakeholders to ensure alignment between delivery activities and business objectives.
• Support enterprise transformation programs by helping teams align Agile practices with broader organizational strategies.
• Provide executive-level recommendations and status updates related to Agile transformation, organizational maturity, and delivery performance.
• Document Agile processes, recommendations, lessons learned, and continuous improvement initiatives.
• Promote consistent Agile practices while recognizing that different teams may require different approaches based on their products, technologies, and organizational needs.

Required Qualifications

• 10+ years of professional experience in Agile delivery, project/program management, Agile coaching, transformation, or a related discipline.
• Demonstrated experience serving as an Agile Coach or in a comparable Agile transformation role.
• Proven experience supporting Agile adoption or enterprise transformation initiatives within large, complex organizations.
• Strong hands-on knowledge of Scrum and Kanban methodologies.
• Experience coaching multiple Agile teams and working with Product Owners, Scrum Masters, project managers, technical teams, and executive stakeholders.
• Demonstrated ability to facilitate Agile ceremonies, workshops, training sessions, and organizational change initiatives.
• Strong understanding of Agile principles, Lean practices, continuous improvement, and organizational change management.
• Experience using Agile metrics and reporting to evaluate team performance and delivery effectiveness.
• Strong stakeholder management, facilitation, communication, and conflict-resolution skills.
• Ability to influence teams and leaders without direct managerial authority.
• Experience identifying organizational impediments and developing practical solutions.
• Strong analytical, problem-solving, and decision-making skills.
• Experience working in large enterprise IT environments with multiple teams, dependencies, and stakeholders.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience leading or supporting enterprise Agile transformation programs .
• Experience working with large public-sector, transportation, financial services, healthcare, or similarly complex enterprise organizations.
• Experience with Agile maturity assessments and transformation roadmaps.
• Experience with SAFe, Lean, DevOps, or other enterprise Agile frameworks .
• Experience with Jira, Confluence, Azure DevOps, or similar Agile delivery platforms.
• Experience developing Agile governance models, standards, and operating practices.
• Experience coaching senior leadership and executive stakeholders.
• Experience working with distributed or geographically dispersed teams.
• Agile coaching or transformation certifications such as ICAgile, ICP-ACC, ICP-ATF, SAFe, CSM, CSP-SM, PMI-ACP , or equivalent.

Technical & Professional Skills

Agile Methodologies

• Scrum
• Kanban
• Lean Agile
• Agile Transformation
• Agile Maturity
• Continuous Improvement
• DevOps

Coaching & Facilitation

• Agile Coaching
• Team Coaching
• Leadership Coaching
• Workshop Facilitation
• Training & Mentoring
• Conflict Resolution
• Organizational Change

Delivery & Metrics

• Sprint Planning
• Backlog Management
• Release Planning
• Dependency Management
• Velocity
• Throughput
• Cycle Time
• Lead Time
• Delivery Predictability
• Performance Metrics

Tools

• Jira
• Confluence
• Azure DevOps
• Microsoft Teams
• Other Agile Project Management and Collaboration Tools

Key Competencies

• Enterprise Agile Transformation
• Agile Coaching & Mentoring
• Organizational Change Management
• Strategic Program Support
• Stakeholder Management
• Cross-Functional Collaboration
• Continuous Improvement
• Facilitation & Communication
• Metrics & Performance Analysis
• Problem Solving
• Leadership Influence
• Agile Governance