Coordinator, CX Reporting & Fraud Operations

Coordinator, CX Reporting & Fraud Operations tarte cosmetics is seeking a Coordinator, CX Reporting & Fraud Operations who will report to the Executive Director of Customer Experience and partner closely with the Senior Manager of Customer Experience to deliver accurate, actionable data that drives performance across tarte's DTC and omnichannel customer experience. This is a great opportunity for a data-savvy professional with 2+ years of experience looking to grow within a fast-paced, social-first beauty brand. This role is the data and analytics backbone of the CX organization — owning reporting, meeting prep, fraud monitoring, and the data integrity that the entire team depends on. The ideal candidate is highly detail-oriented, comfortable working across multiple platforms, and takes pride in keeping data accurate, organized, and on time. Key Responsibilities:

• Own data integrity across all CX reporting — maintain a deep understanding of all CX metrics including how they are defined, calculated, and sourced across platforms
• Monitor data across CX, fraud prevention, and eCommerce platforms for anomalies, inconsistencies, or shifts that require investigation; identify and escalate data discrepancies to the appropriate stakeholders with supporting context
• Maintain all CX performance reporting including contact volume, CSAT, response time, resolution rate, and channel-level metrics; manage data pulls and AI-automated entry with accountability for accuracy and timely distribution
• Prepare CX meeting decks and reporting summaries on a monthly, quarterly, year-end, and ad hoc basis — responsible for data accuracy, deck structure, and timely delivery; supports cross-functional teams including Site, Product, Operations, Fulfillment, and QA with data-driven insights and reporting
• Compile weekly meeting prep data including WOW and YOY performance comparisons and KPI summaries across all D2C channels and platforms
• Update the monthly chargeback details doc for all D2C channels
• Partner with the Senior Manager to deliver data that supports day-to-day operational decisions — including agent productivity, training effectiveness, and QA trends; respond to direction on data needs, reporting frequency, and ad hoc requests
• Monitor fraud performance via our fraud prevention platform — with a consistently high approval rate, focus is on exception handling, emerging pattern identification, and performance reporting; flag unusual shifts promptly to the Executive Director
• Manage fraud-related customer escalations including chargeback review support and disputed transaction analysis across D2C channels
• Handle recurring data pull requests from QA and product teams — including complaint data by SKU, return reason analysis, and product-level feedback
• Analyze customer feedback data to identify recurring themes, service gaps, and improvement opportunities; support Voice of Customer reporting
• Maintain documentation on fraud policies, decision logic, and escalation procedures
• Collaborate cross-functionally with finance, eCommerce, product, and logistics teams on data and fraud-related initiatives
• 2+ years of experience in data analysis, fraud operations, or a closely related field
• Strong proficiency in Excel or Google Sheets
• Comfortable pulling, synthesizing, and validating data across multiple platforms
• Meticulous attention to detail; manage discrepancies and follow them to resolution
• Clear, confident communicator; able to present data findings to non-technical audiences
• Highly organized with the ability to manage multiple recurring workstreams simultaneously
• Self-directed with strong follow-through; proactive in flagging risks and surfacing insights

Preferred Skills (Not Required):

• Experience with fraud prevention platforms
• CRM platform experience
• Customer experience or DTC eCommerce background
• Beauty or retail industry experience
• Familiarity with helpdesk or CX platfor

Salary range: $66,350-66,500(Compensation will depend on a variety of factors, including but not limited to skill level, relevant work experience & education) Medical, dental, vision, 401K plan & access to health & wellness programs Paid vacation, holidays, summer Fridays, birthdays off, volunteer time & more Makeup gratis, employee discount on tarte.com, team give back initiatives Friendly, fun, creative & collaborative work environment Tarte is an equal opportunity employer.