Claims Support-Alpharetta, GA

Claims Support

Location: Alpharetta, GA Duration: 3 Months + (CTH) Job hours: 8:00am-5:00pm Job schedule: Role is 5 days per week in office Interview process: 1st Round: Phone Screen and 2nd Round: In-person.

Job Responsibilities

• Receive new losses and verifies accuracy of information via coverage
• Perform all file updates on system as directed by claim reps
• Register loss payments on system - We use Claim Vision to manage our claims.
• Provide customer service to agents, insureds, clients, and other customers
• Process authorized payments
• Input data entry correspondence into system, diaries information for claims reps and/or team leader and prepares form letters
• Typing, photocopying, indexing and filing
• Ability to accurately calculate wages, etc. and create professional letters and correspondence
• Make call to insureds requesting missing information on the claim files
• Direct care when appropriate
• Basic SE jurisdiction knowledge regarding work comp is a plus

Skills

• Strong customer service background Insurance is a plus but not required, at least 2-3 years.
• Strong working knowledge of computer systems and various Microsoft applications such as Word and Outlook - We will provide templates needed to complete letters etc., to claimants and insured. Knowledge of computer systems.). There are some templates but may have to create basic responses on their own. They need a good, general working knowledge of Word and the ability to clearly communicate via email in a professional manner. Written and verbal skills are needed, as well.
• Training will be provided, if needed. The ability to communicate effectively and professionally via the phone or letters is imperative.
• Committed to high standards of behavior and performance
• Experience/Education 2-3 years previous claims processing/low touch claim handling experience.