OPERATIONS ANALYST II

Requisition No: 883285


Agency: Department of Law Enforcement

Working Title: OPERATIONS ANALYST II - 71002407

Pay Plan: Career Service

Position Number: 71002407


Salary: $47,350.16


Posting Closing Date: 09/13/2026


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OPERATIONS ANALYST II

CRIMINAL JUSTICE INFORMATION SERVICES

FIREARM ELIGIBILITY/FIREARM PURCHASE PROGRAM

**Open-Competitive Opportunity**

POSITION SUMMARY:

Under the direct supervision of the Manager 1 within the Firearm Purchase Program (FPP), this position is responsible for the review and advanced analysis of criminal history records to determine eligibility for the purchase and possession of firearms as authorized by Florida Statute. This position is also responsible for training internal and external customers, critical review of transactions for discrepancies, and quality control of transaction evaluations. If management is not available, this position will act as a team lead, independently allocating resources to maximize productivity and efficiency. This position must meet and maintain a National Crime Information Center (NCIC)/Florida Crime Information Center (FCIC) certification as required and is responsible for maintaining the security and integrity of data housed within department databases.

DUTIES & RESPONSIBILITIES:

Specific duties include:

• Reviewing and processing requests in the Firearm Eligibility System (FES) queue from licensed firearm dealers to screen potential buyers' eligibility to purchase a firearm by analyzing criminal justice information;
• Evaluating requests by analyzing criminal justice information in FES in a timely, efficient, and accurate manner and processing transactions in accordance with state and federal law;
• Submitting transactions requiring research through Computerized Criminal History (CCH) workflow;
• Analyzing and making recommendations to resolve issues and problems within the Section/Bureau/Division;
• Assisting with the Bureau's statistical duties by preparing and updating written reports, charts, letters, memoranda, procedural manuals, and other documentation in accordance with Department/other guidelines;
• Providing quality assurance on completed firearm related transactions, utilizing methodology for identifying and reporting discrepancies caused by internal or external means;
• Taking practical action to correct discrepancies or escalate them as necessary;
• Acting as a lead analyst on transactions, consulting with leadership to resolve difficult, unusual, or questionable transactions or as required by policy and procedure; and
• Evaluating workflow cases to ensure quality control of information submitted through CCH workflow.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of the criminal justice system;
• Knowledge of office and administrative principles and practices;
• Knowledge of the methods of data collection;
• Knowledge of the principles and techniques of effective communication;
• Knowledge of the FCIC/NCIC, III, CCH, and NICS information systems;
• Knowledge of customer service etiquette and ability to apply it effectively;
• Ability to communicate effectively verbally and in writing;
• Ability to use internal and external resources to perform research; and
• Ability to develop and apply instructional curriculum to train others in the use of law enforcement data.

Note: Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

BASE SALARY:

• $47,350.16

HOW YOU WILL GROW:

FDLE recognizes the importance of growth and success while fostering a family-oriented work environment. We encourage our members to seek opportunities for professional growth through training, team building, and mentoring. Our four Fundamental Values of Service, Integrity, Respect and Quality will guide you as you embark on a lifelong career at FDLE.

OUR SALARY & BENEFITS:

Starting salary will be the minimum of the class pay range, unless otherwise dictated by FDLE's pay policy. FDLE is a State of Florida Employer and offers a comprehensive benefits package, including:

• State of Florida Tuition Waiver Program;
• Paid holidays, vacation and sick leave;
• HMO and PPO health insurance options with premiums starting as low as $50 per month;
• $25,000 in automatic life insurance coverage;
• Multiple supplemental insurance options including: dental, vision, disability and more;
• Paid maternity leave and parental leave following the birth or adoption of a child;
• Pension and investment retirement plan options; and
• Tax deferred medical and child care reimbursement accounts.

ABOUT OUR AGENCY:

The Florida Department of Law Enforcement (FDLE) employs more than 2,000 members statewide - either at headquarters in Tallahassee or in one of seven regional operations centers (ROCs). Our mission is to promote public safety and strengthen domestic security. Click here for additional information about FDLE.

HIRING PROCESS:

You will be evaluated for this job based on your previous knowledge and experience. Additional reviews may be performed to screen for preferred qualifications, experience and education. Your qualifications will be based on knowledge, skills, and abilities and other elements relevant to this position supported by the information in your application. Qualifying questions will only be credited if verifiable by the information provided on your application including specifically required software/computer skills. You may be contacted to participate in a selection process which may consist of written exercises, work samples, skills tests, interviews, drug screen and fingerprinting. You may be notified by email to participate in a selection process. Failure to reply within a designated timeframe may exclude you from further consideration. Future vacancies may be filled from this position advertisement.

BACKGROUND:

FDLE requires an extensive background process of all recommended applicants. The elements of a background include: financial credit check, criminal history of applicant and applicant's immediate family or roommates, personal references, employment and education verifications (which includes official transcript(s)), drug screen and fingerprinting. This information will be utilized to make the final hiring decision.

NOTES:

Preference will be given to current FDLE members who have satisfactorily completed at least six months of the probationary period for their current position.

REMINDERS:

1. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: .
2. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be cancelled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida hires only U.S. citizens and lawfully authorized alien workers.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.


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