Business Analyst - Offender Systems Modernization

Job Description

Job Description

Job Title: Business Analyst – Offender Systems Modernization
Location: Tallahassee, FL (On-site)
Employment Type: Contract (W2 through ZipStaff — No C2C or 1099)

About the Opportunity

ZipStaff is seeking an experienced Business Analyst to support a large-scale offender information system modernization program for a state public-safety organization in Tallahassee, FL.

You will serve as the primary bridge among a large departmental user base, internal technical teams, and external vendors for a next-generation correctional information management platform. This role combines core requirements and process analysis with post-deployment stabilization, Tier 1/Tier 2 troubleshooting, and field adoption support.

What You’ll Do:

• Act as liaison between the department user base, internal technical teams, and external vendors.
• Analyze operational workflows and evaluate application readiness throughout a phased rollout.
• Translate user friction and field observations into actionable functional requirements.
• Partner with business stakeholders to align platform solutions with departmental strategies.
• Serve as an active project team member across multiple concurrent projects; step into project leadership when required.
• Conduct gap analysis on production issues using field data.
• Perform Tier 1 and Tier 2 troubleshooting to isolate system defects versus user-training issues.
• Partner with vendors to triage defects and prioritize software fixes.
• Champion system adoption with field users and help minimize operational downtime.
• Provide guidance and mentorship to junior team members and field staff.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or four (4) years of equivalent work experience.
• Experience eliciting, analyzing, and documenting business processes and functional requirements.
• Ability to map current-state operational workflows and evaluate application readiness.
• Strong diagnostic skills for Tier 1 / Tier 2 support (system defect vs. user error).
• Competency gathering field data and performing operational gap analysis on live systems.
• Skill acting as a central bridge among large user bases, technical teams, and external vendors.
• Ability to translate field observations into actionable requirements for developers.
• Experience working with external vendors to triage defects and prioritize fixes.
• Ability to work across multiple concurrent projects and changing priorities.
• Strong verbal and written communication skills.
• Ability to work 100% on-site in Tallahassee, FL.
• Ability to pass a Level II background check.
• Must be legally authorized to work in the United States without sponsorship now or in the future.

Preferred Qualifications:

• Prior experience on large-scale enterprise system modernization programs.
• Familiarity with phased rollouts and continuous deployment lifecycles.
• Knowledge of public-sector operations or offender management / correctional systems.
• Familiarity with change-management principles and field adoption.
• Working knowledge of Agile, Scrum, or Kanban.
• Hands-on experience with Jira, ServiceNow, Azure DevOps, or similar tools.
• Ability to lead project sub-teams and mentor junior staff.
• BA or support certifications (ECBA, CCBA, ITIL Foundation).

About ZipStaff

ZipStaff partners with leading organizations to connect skilled technology and business professionals with high-impact contract opportunities. We focus on quality matches and long-term success.

To apply , please submit your resume highlighting your business analysis, production support / gap analysis, vendor collaboration, and any public-sector or systems-modernization experience.