Family Support Manager

Job Description

Job Description

Job Goal:

To oversee and provide supervision to Family Support Specialists. Implements, oversees and/or performs a variety of activities to support Home Visiting programs. Assists Program Manager with and/or provides assistance to staff in crisis and emergency situations.

Essential Responsibilities:

• Program Planning, Implementation, and Coordination
• Provide Home Visitors with administrative, clinical and reflective supervision, including implementation of home visits, case management, strength-based approaches, and referral to related community resources, interventions and goal planning for high risk parents. Includes monitoring of written documentation, home visits, integration of results of tools used (ASQ, etc.), integration of quality assurance results, guidance on use of approved curriculum, monitor maintenance of professional boundaries, training needs and areas of growth, and completion of various job requirements in a timely fashion
• Inform the Program Manager of staff achievements, issues and concerns
• Assists with interviewing/selecting and discharging or disciplining employees, or recommends such actions; provides staff orientation and monitors progress on Professional Development Plan, evaluates staff training needs; assists in completion of annual performance reviews
• Maintain appropriate and up-to-date supervision records, including Quality Assurance activities, and month end reports in a timely manner
• Participate in Medicaid Admin tracking on selected days and input into the state system in a timely manner
• Assists staff with difficult and crisis situations
• Maintain knowledge of best practice in the areas of:
  • child-focused assessment, programming, intervention, and evaluation; and
  • family-focused assessment; programming, intervention, and evaluation; and
  • trends in intervention with environmentally at-risk children and their families; and
  • knowledge of current expectations and/or changes in the Healthy Families Oregon and Healthy Families America Program requirements

General Staff Responsibilities:

• Participate in staff meetings, conferences, training sessions and workshops as assigned
• Demonstrate familiarity with employment policies, performance standards, work plan and objectives of Agency
• Maintain congenial and respectful relations with staff, children, families and community
• Keep current and accurate records and file reports on time
• Maintain confidentiality in regards to staff and family information
• Maintain objectives and professional standards
• Improve self-skills and education
• Fulfill role as mandated reporter as stated in Child Abuse and Neglect Policy
• Be present at work in order to provide consistency of services
• Be a contributory team member in a positive/productive manner
• Demonstrate commitment to mission, values, and policies in the performance of daily duties
• And or any other duties deemed necessary by your supervisor

Educational Requirements:

• Master’s degree in human services or fields related to working with children and families, or bachelor’s degree in these fields with 3 years of relevant experience, or less than a bachelor’s degree but with commensurate HFA experience.
• Infant mental health endorsement level III or IV preferred

Experience and Skills Requirements:

• A solid understanding of and/or experience in supervising and motivating staff in a strength-based approach, as well as providing support to staff in stressful work environments
• Supervisory skills including: the ability to instill positive, optimistic attitude in staff; transmission of sense of mission to work team; support staff; monitor team performance; encourage team participation; and annually assist in appraisal of individual performance of team members
• Knowledge of maternal/infant health, infant and child development, and parent-child attachments and relationships
• Experience in providing services to culturally diverse communities/families. Demonstrates a commitment to working well with parents, babies and staff of culturally diverse backgrounds
• Experience in home visitation, showing high degree of comfort and skill in working in diverse environments, homes, and communities
• Experience with reflective practice preferred
• Positive attitude towards work, initiative, personal balance, ability to adapt and work effectively under pressure, a sense of humor
• Relate tactfully, confidently, sensitively and non-judgmentally with parents of young children
• Experience providing services that are family-centered and strength-based. Demonstrating a strong background and passion in prevention services to expectant parents and babies through the age of three.
• Skills with problem solving, supporting development of problem solving skills, and development of creative approaches
• Demonstrate skill and proficiency in outreach and retention
• Knowledge of other social service agencies
• Knowledge of the dynamics of child abuse and neglect and the requirements of a mandatory reporter.
• Work independently and as a team member
• Ability to write clearly, concisely, and to communicate effectively both orally and in writing
• Bilingual Preferred but not required

*Salary is commensurate with education and experience.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to:

• Observe, compare, and monitor behaviors, records and data to determine compliance with prescribed standards
• Comprehend, analyze, and make inferences and references from written material
• Lift and move heavy and/or bulky objects up to 50 lbs.
• Sit for long periods of time with keyboard and do data entry at a computer.
• Occasionally required to stand, use hands to finger, handle, or feel and reach with hands and arms.
• Frequently required to drive, walk and climb stairs in the office and in a variety of community-based
• and home settings.
• Drive a private or Agency vehicle; must possess a valid driver's license and personal automobile or provide a plan that will allow fulfillment of position requirements. (A DMV Record check will be conducted prior to hire)
• Occasional filing is required. This would require the ability to lift files, open filing cabinets and bending as necessary;
• Produce written documentation with clearly organized thoughts using proper sentence construction, punctuation and grammar.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Work Environment/Conditions:

• The work environment includes indoor office environments or comparable spaces and community spaces, with some exposure to outdoor weather when traveling between sites. The noise level varies by sites and meetings.
• Job tasks are performed in close physical proximity to other people

Safety:

Apply safe practices in the performance of duties

• Reporting of unsafe or hazardous working conditions and/or any injury immediately o Complying with Agency safety standards o Participate in emergency drills
• Promote a culture of safe environments in the workplace

Agency‐Wide Requirements:

• Current enrollment in the Child Care Division’s Central Background Registry
• Current physical examination, drug screen, and TB screen documentation prior to hire
• Desire to work with low-income children and their families
• Communicate effectively with staff, families, children, and the public using the telephone and in face-to face, one-to-one, and in group settings
• Fluent in English both verbally and written

The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Umatilla-Morrow Head Start, Inc. is committed to providing equal employment and advancement opportunities to all individuals in all aspects of employment, including, but not limited to, recruitment, hiring, job assignments, promotions, career advancement opportunities, working conditions, scheduling, disciplinary action, termination of employment, compensation, and access to benefits and training. We recruit, hire, and promote into all job levels the most qualified applicants without regard to legally protected characteristics