Chicago - Account manager

Performance ObjectivesGrow revenue and retention on assigned accounts by matching service design to each customer's shipping, compliance, and distribution needs. Prevent service failures by coordinating air, ocean, truck, rail, warehouse, and customs partners to one clear plan when exceptions arise. Convert customer requirements into bookings, orders, and performance reviews that operations can execute without rework. Use standard systems and processes to deliver accurate status, landed-cost visibility, and early risk alerts. Expand share of wallet with practical offers in compliance, insurance, fulfillment, and multi-modal freight. Report account health with on-time performance, claim rate, quote-to-book conversion, and margin. Earn renewals and referrals from decision-makers through results they can see, not promises.Environment & ResourcesYou work daily with operations, customs, and technology specialists and report to commercial leadership. Booking, order, tracking, CRM, and compliance tools are in place, backed by a global network and uniform processes. You can convene the right people and recommend service changes within agreed margin targets. The setting is a focused, privately held logistics organization of a few hundred people—close enough that account issues get a named owner.Essential QualificationsProven ownership of B2B accounts in freight forwarding, third-party logistics, or international trade. Ability to read a shipment file—Incoterms, customs status, transit exceptions—and explain the commercial impact. A record of retaining and growing logistics accounts, not only opening them. Skill at coordinating specialists rather than personally executing every operational task. Clear written updates that customers and internal teams can act on the same day.About CaliberCaliber is a specialized staffing and recruiting firm dedicated to connecting skilled professionals with leading companies across freight, logistics, transportation, and supply chain. With a consultative approach and deep industry knowledge, Caliber goes beyond traditional placement — acting as a true career partner for candidates and a strategic talent resource for employers. The team at Caliber takes pride in understanding both sides of the hiring equation, ensuring strong, lasting matches that benefit organizations and individuals alike. Whether you're navigating your next career move or building a high-performing team, Caliber delivers results with speed and precision.