Account Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Account Specialist - Aftermarket

Drive Customer Growth. Expand Market Impact. Build Lasting Partnerships.

Why This Role Is Different

Join an industry-leading team delivering critical water treatment and purification solutions to some of the world's most innovative industries, including aerospace, life sciences, pharmaceuticals, microelectronics, education, government, and manufacturing.

As an Account Specialist - Aftermarket , you'll play a pivotal role in expanding our customer base, strengthening existing relationships, and driving aftermarket revenue growth. This is more than a sales position-it's an opportunity to become a trusted advisor, helping customers optimize operations through high-value service, support, and water treatment solutions.

You'll have the autonomy to manage your territory, build strategic partnerships, and directly influence business growth while collaborating with a highly experienced Light Industry Sales Team.

What You'll Do

Drive New Business Development

• Identify, prospect, and engage new customers through market research, networking, referrals, and outbound outreach.

• Generate and qualify leads via phone, email, and digital engagement strategies.

• Schedule and conduct discovery meetings to uncover customer needs and business opportunities.

• Develop targeted plans to expand aftermarket sales within assigned accounts and territories.

Build and Maintain Customer Relationships

• Establish trusted partnerships with existing and prospective customers.

• Act as the primary point of contact for customer inquiries, product recommendations, and support needs.

• Conduct regular account reviews to identify growth opportunities and strengthen customer loyalty.

• Maintain ongoing communication to ensure exceptional customer satisfaction and retention.

Deliver Consultative Sales Solutions

• Conduct customer presentations, product demonstrations, and solution-based sales discussions.

• Customize proposals and recommendations to address customer objectives and operational challenges.

• Clearly communicate product value, pricing, and ROI.

• Negotiate contracts and agreements to achieve mutually beneficial outcomes.

Manage and Grow Customer Accounts

• Identify opportunities for upselling and cross-selling products, services, and aftermarket solutions.

• Monitor customer utilization, satisfaction, and evolving business needs.

• Collaborate with internal teams to ensure a seamless customer experience.

• Support customer success initiatives that drive long-term account growth.

Oversee Order and Sales Support Activities

• Process customer orders accurately and efficiently.

• Coordinate with operations, logistics, and service teams to ensure timely delivery and execution.

• Communicate order status updates and proactively manage customer expectations.

• Resolve order issues, returns, and service concerns professionally and promptly.

Leverage Data to Drive Results

• Track sales activity, pipeline performance, and revenue trends.

• Analyze market opportunities and competitive activity.

• Prepare reports and forecasts to support business planning and territory management.

• Recommend strategies to improve market penetration and revenue growth.

Become a Product and Industry Expert

• Develop deep knowledge of water treatment solutions, aftermarket services, and industry applications.

• Stay informed on industry trends, technologies, and competitor offerings.

• Serve as a knowledgeable resource for customers and internal stakeholders.

• Continuously expand technical and commercial expertise.

Qualifications:

Required

• High School Diploma or GED.

• 3+ years of sales, account management, customer success, or business development experience.

• Strong communication, presentation, and relationship-building skills.

• Experience managing customer accounts and driving revenue growth.

• Ability to work independently while collaborating across functional teams.

• Proficiency with CRM and business systems such as Salesforce, SAP, or similar platforms.

• Strong analytical, organizational, and problem-solving abilities.

• Ability to travel locally up to 10%.

Preferred

• Bachelor's degree in Business, Marketing, Sales, Engineering, or a related field.

• Experience selling industrial, manufacturing, aftermarket, service, or technical products.

• Knowledge of water treatment, water chemistry, filtration, purification, or related technologies.

• Familiarity with market analysis, territory planning, and strategic account development.

• Proven success negotiating and closing business opportunities.

What We Offer

• Competitive hourly compensation of $30-$34 per hour + Bonus

• Generous PTO package and paid holidays

• Generous retirement savings plan

• Customizable health, dental and vision insurance (eligible on first date)

• Career progression plans

• Reward and recognition programs

• Paid parental leave

• Tuition Reimbursement

• Company Wellness Program

• Employee Discount Program

Join Our Team

If you're a relationship-driven sales professional who thrives on helping customers succeed while driving business growth, we'd love to hear from you. Apply today and help deliver innovative water treatment solutions that make a meaningful impact across critical industries.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation