Future Opening: Client Care Coordinator/Office Administration

divh2Client Care Coordinator/h2pBasic Functions: The Client Care Coordinator will work as a Liaison for the client to identify project requirements and specifications. The Client Care Coordinator will administer and organize mitigation, contents and reconstruction jobs. The Coordinator will provide support to the Team, ensure KPI compliance, assist with scheduling and dispatching. General Office Administrative Support and Basic Requirements:/pulliHigh School Diploma or equivalent/liliBachelors degree is preferred/liliExcellent administrative and process skills/liliCustomer Service Experience/liliThree plus years of experience in an Administrative Position/liliExperience with Microsoft Office Suite 365/liliAbility to learn and operate our primary operating systems: RMS, Xactimate, TSheets, PDConnect, SharePoint, and OneDrive/liliAbility to provide/coordinate IT support within the local office setting and home office in MSP/liliAbility to work independently/liliKey Skills/liliHighly Organized/liliAbility to prioritize tasks/liliHigh level Communicator/li/ulpEvaluated On:/pulliQuality Jobs on Budget within the Team/liliTRUTH Score/li/ulpOverall Duties Include:/pulliAnswer incoming calls on office and mobile lines/liliComplete intake for new losses for mitigation, contents and reconstruction departments/liliInitiate, maintain and bring to conclusion communication with customer./liliFacilitate daily huddles with team to capture high priorities and next steps./liliMakes initial contact of loss to team/liliEnsure the clients needs are met from start to completion of job/liliComplete job notes in operating systems/liliComplete compliance tasks in main operating systems, RMS/liliCreate new loss (jobs and projects) files/liliCreate and send invoices for jobs/projects/liliCreating Maintenance of job files, project documentation and job closings./liliAssist with collection calls for the Accounts Receivable department/liliConfirm written payment schedule and collection of deductibles/liliEducate customer on the Paul Davis process./liliRun reports in main operating system, RMS/liliConfirm that the current jobs are on schedule/liliMonitor Xact Analysis (XA) for new loss assignments, alerts and notes meeting compliance timelines./liliAssist Project Managers, Estimators, Field Supervisors, and Team Leads with job updates and job information/liliProvide onsite documentation support utilizing DocuSign or the like/liliMaintain a collection goal of: No Accounts Receivable to be over 90 days/liliAdherence to Service Level Agreements/liliMaintain a Net Promoter Score minimum monthly average of 60.0/liliClose the Loop 100% of the time within 24 hours/liliAssist with order deliveries/liliAssist with follow-up on needed documentation for job files. Ex: Certificate of Completions/liliAssist team with facilitating accounting adjustments./liliAssist with coordination of subcontractor confirmations and documentation./liliOn-going assistance with subcontractor recruiting./liliOverall office administration per direction from general manager/li/ulpCompensation: $35,000-$45,000/ppSince 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada./ppWe have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do./ph3Our Vision:/h3pTo Provide Extraordinary Care While Serving People In Their Time Of Need./ph3Our Values:/h3pDeliver What You Promise/ppRespect The Individual/ppHave Pride In What You Do/ppPractice Continuous Improvement/ph3Our Mission:/h3pTo provide opportunities for great people to deliver Best in Class results/p/div