Lead Business Analyst

Job Title: Lead Business Analyst Location: Baltimore, MD Primary responsibilities may include but are not limited to the following: • Deliver precise functional specifications to include functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping to clients and development staff. • Be responsible for translation of customer requirements into comprehensive User Stories, acceptance criteria and recommending appropriate solutions.

• Help build and document specifications for development.
• Update and maintain Requirements Traceability Matrix.
• Support gap analysis between application and stated customer requirements and collaborate with Architects and Developers to estimate project impact.
• Work with Development, QA, and Production Support teams to communicate, verify, and test the desired functionality changes.
• Work with the clients to demonstrate the changes to the system to ensure all relevant business needs are addressed.
• Develop training materials and provide training in one-on-one or classroom environments.
• Manage multiple competing priorities through effective organization and communication.

Leadership Responsibilities

• Attend meetings with clients and internal team.
• Coordinate Delivery Team tasks and assignments, monitor team/tasks progress.
• Create, review, facilitate discussions related to requirements.
• Support System test, regression test, smoke test.
• Review of Help Desk tickets and responses when needed.
• Support Planning and conduct of end user training sessions. Prepare training materials.
• Prepare and review outreach emails and review outreach user list. Track outreach activities.
• Write and review process and procedure documentation. Monitor use of SOPs.
• Support Weekly Agile Release Train Status Meetings to provide updates on team/sprint status

Minimum Education and Experience Requirements

• Must have solid "hands-on" experience with User Stories and know the progression in building User Stories with the customer and their workflows.
• Bachelor's Degree or higher in technology-related field or relevant experience in implementing software
• 8 or more years of experience as an Analyst.
• Understanding business analysis principles, processes, techniques, and workflows.
• Ability to develop and prepare use cases, functional specifications, and technical requirements.
• Ability to understand and represent the needs of the end user in a software development

environment.

• Strong Microsoft Office skills (Word, Excel, PowerPoint).
• Excellent written and verbal communications.
• Strong consultative and advisory skills.

Equivalencies • An equivalent combination of education and experience. Required Skills, Knowledge, and Abilities

• Local government experience is preferred but not required.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills. InstantServe LLC