Key Account Manager NA

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Key Account Manager NA based in United States. This role is focused on managing strategic and enterprise customer relationships across North America. You will act as a trusted advisor to senior and C-level stakeholders, building partnerships that support retention, growth, and long-term value. The position combines account strategy, commercial negotiation, revenue expansion, forecasting, and customer success. You will work cross-functionally with Sales, Product, Legal, Finance, and Operations to resolve complex business and technical challenges. A strong understanding of payment infrastructure and technology will help you anticipate customer needs and identify new opportunities. This is a high-ownership role in a fast-paced, international environment where your work can directly contribute to global growth. Accountabilities - Own strategic relationships with enterprise accounts, serving as the primary point of contact and trusted advisor for C-level stakeholders. - Develop and execute account strategies based on portfolio segmentation, adapting engagement and commercial approaches across strategic, growth, and transactional accounts. - Lead commercial negotiations covering renewals, pricing, payment terms, and supply agreements, using value-based negotiation and quantified business cases. - Drive revenue expansion through upselling and cross-selling while developing a high-quality pipeline of opportunities across the account portfolio. - Own monthly, quarterly, and annual forecasting and account planning, proactively identifying revenue risks and growth opportunities. - Monitor account health indicators, including NPS and client referenceability, and address potential concerns before they affect customer satisfaction. - Analyze customer profitability and develop strategies to protect margins while managing pricing and discounting decisions. - Collaborate with Sales, Product, Legal, Finance, and Operations to resolve complex technical and operational issues at the executive level. - Gather customer feedback and translate insights into opportunities for product and service improvements.

- Stay informed about payment industry developments and emerging trends to anticipate customer needs and market opportunities. - Mentor junior Key Account Managers and peers and contribute to strategic account review forums. Requirements - 3–4 years of B2B experience in Key Account Management, Customer Success, or Enterprise Relationship Management. - Professional experience within payments, fintech, technology, or a closely related industry. - Proven ability to build relationships with and influence C-level and senior executive stakeholders. - Demonstrated expertise in value-based commercial negotiation, business case development and quantification, contract renewals, and account portfolio segmentation. - Strong command of revenue forecasting, pipeline development, and complex portfolio management, with excellent attention to detail. - Ability to combine strategic customer empathy with sufficient technical understanding of payment infrastructure to address executive-level client challenges. - Strong commercial, analytical, communication, and relationship-management skills. - High ownership and accountability, with a demonstrated ability to drive initiatives through completion. - Comfortable operating in fast-paced and ambiguous environments where priorities can evolve quickly. - Ability to collaborate effectively across multiple functions and maintain strong alignment among internal and external stakeholders. Benefits - Competitive compensation. - Fully remote work, with the flexibility to work from anywhere. - One-time Home Office allowance to support your workspace setup. - Work equipment provided. - Stock options.