Product Experience Specialist

TL;DR We are looking for Product Experience Specialists who want to shape the way the world builds software from Lovable's first Americas hub in Boston. You will be on the front lines of a fast-growing product, solving real user problems and feeding insights directly into product development. You will take ownership of how we build, document, and improve support at scale, helping build a team that powers our Americas coverage from the ground up. This role is for someone who is user- and product-obsessed, cares deeply about helping others succeed, and is ready to grow into real responsibility fast. This is a full-time or part-time contractor role, ideal for students at Boston-area universities. What we’re looking for A driver, not a passenger: You spot problems before they're pointed out, come up with improvements on your own initiative, and follow through. Analytical problem solver: You break down complex situations systematically and move fast to get users unblocked even if it is something we haven’t seen before. You see opportunities where others see obstacles. Curious: You test ideas, try new approaches, and aren't afraid to get it wrong the first time. You're naturally drawn to AI tools and see the potential to get things done more efficiently. Crystal-clear communicator: Whether it's a user reply, a bug report, or an internal process doc, you communicate warmly and precisely. Bonus: Experience in B2C SaaS support using tools like Intercom. Bonus: Hands-on experience with Lovable, Claude and similar AI tools. What you’ll do Own user problems end to end: Become a Lovable expert to solve a wide range of issues with speed and clarity, and escalate effectively to engineering when needed. Improve our support stack: Keep our internal knowledge base up to date, design smarter workflows, and find ways to make the whole team operate better. Be the voice of the customer: Continuously feed product feedback into the team so that what you see on the front lines actually improves the product. Grow your scope: As you build trust and ownership, the role expands. Internally at Lovable and externally in how we engage with users and the community, there is real room to develop. #J-18808-Ljbffr Antler Ltd