Front Office Manager

Job Description

Job Description

About the Role

Extreme Loans is looking for a sharp, proactive, and welcoming Office Manager to keep our headquarters running like a well-oiled machine. In this dual-impact role, you will be the face of our company at the front desk—greeting clients and partners with energy—while managing critical back-office operations.

From coordinating licensing (NMLS) and processing new hire onboarding to managing vendor payments and keeping the office stocked, you will be the central hub that supports our team's growth and daily success.

Key Responsibilities

1. Front Desk & Office Environment

• First Impressions: Act as the face of Extreme Loans; warmly greet clients, appraisers, and visiting partners, maintaining a professional and energetic front-desk presence.
• Facilities & Inventory: Oversee daily office operations, sort mail, and proactively manage inventory and orders for office supplies, snacks, and tech essentials.

2. HR Support & Onboarding Coordination

• New Hire Integration: Partner with leadership to initiate background checks, prepare compensation plans, new hire agreements, and distribute employee handbooks.
• Tech & Account Provisioning: Set up essential digital accounts for incoming team members, including company emails, LODA (internal systems), and credit soft-pull access.
• Team Documentation: Maintain secure, organized personnel files and ensure all internal agreements are signed and up to date.

3. Licensing & Compliance Admin

• NMLS Management: Assist with tracking, updating, and maintaining state licensing and NMLS filings for our loan officers.
• Compliance Tracking: Ensure required continuing education hours and annual renewals are tracked and completed on time.

4. Timekeeping & Basic Accounts Payable

• Time Cards: Manage and verify weekly time cards for hourly staff to ensure accurate payroll processing.
• Appraiser Payments: Coordinate and process timely payments to external appraisers, keeping clean financial records and resolving billing discrepancies.

Qualifications & Skills

• Experience: experience in office management, administrative support, or HR operations (mortgage, real estate, or financial services experience is a major plus).
• Tech Savvy: Comfortable learning new software; familiarity with Google Workspace/MS Office, email administration, and mortgage-related platforms is highly desired.
• Unmatched Organization: A natural multitasker who handles sensitive HR data and financial details with absolute discretion and accuracy.
• Communication: Exceptional interpersonal skills—you are friendly, assertive when needed, and write clear, professional emails.

Compensation & Benefits

• Competitive Pay: $19-24+ per hour (commensurate with experience).
• Health & Wellness: Comprehensive medical, dental, and vision insurance plans available.
• Paid Time Off: Generous PTO package plus paid national holidays.
• Retirement Planning: 401(k) retirement plan options.