Front Desk & Intake Coordinator - Outpatient Mental Health

Job Title: Front Desk & Intake Coordinator – Outpatient Mental Health Location: Ferndale, MI (On-site) Job Type: Full-Time (40 hours/week, Monday–Friday) Pay Range: $20.00 – $24.00 / hour (Based on experience) + PTO & Paid Holidays Start My Wellness is a premier, multidisciplinary mental health practice headquartered in Metro Detroit. We provide comprehensive, compassionate, and high-quality psychotherapy, psychiatric care, and wellness services. We are expanding rapidly and seeking an experienced, polished, and highly reliable Front Desk & Intake Coordinator to anchor our Ferndale clinic. Position Overview As our Front Desk & Intake Coordinator, you will play a critical role in driving clinic success, managing daily patient flow, and delivering an exceptional front-of-house experience. We are looking for a high-caliber professional who takes pride in owning the patient intake process, converting inbound prospective patient calls into scheduled appointments, and keeping daily operations running seamlessly. Key Responsibilities Patient Reception & Experience: Greet arriving patients, manage check-in/check-out procedures, maintain a clean and professional lobby, and cultivate a warm, supportive clinical environment. Intake & Phone Management: Own incoming phone inquiries, screen prospective patients, collect clinical and insurance details, and actively guide leads through the scheduling process to maximize intake conversion. Scheduling & Calendar Optimization: Manage complex multi-provider calendars within our Electronic Health Record (EHR) system, minimizing open slots and managing appointment reschedules. Clinic Operations: Manage medical records requests, handle incoming faxes and mail, and collaborate closely with our Operations Manager to refine administrative workflows. Qualifications Experience: 2+ years of front-desk reception, medical administration, or intake coordination in an outpatient health, psychiatric, or mental health practice. Communication: Exceptional verbal and written communication skills with a confident, empathetic, and professional phone presence. Technical Proficiency: Experience using Electronic Health Records (EHR) systems (e.g., TherapyNotes, SimplePractice, Kareo, or similar), G-Suite, and multi-line phone systems. Core Competencies: Punctual, proactive troubleshooter who thrives in a fast-paced environment while maintaining strict adherence to HIPAA guidelines and patient confidentiality. Benefits & Compensation Competitive hourly rate ($20.00 – $24.00/hour depending on depth of experience) Generous Paid Time Off (PTO) and paid sick leave 7 paid company holidays Dedicated operational support and clear long-term career growth opportunities as our administrative team expands #J-18808-Ljbffr Start My Wellness