Guest Experience Specialist
$16 - $18 per hourTeam Travel Source
Compensation
$16.00 - $18.00 / hourly
Hours Per Week
40
Number Of Positions
2
Work Schedule and Shift Requirements
10:30AM-7:00PM EST, Monday - Friday plus occasional Saturdays
Job Description
The primary job of the Guest Experience Specialist is to ensure all calls & digital communications coming into TTS are taken care of and receive excellent customer service!
Duties and Responsibilities:
Serve as the “first touch” our clients and guests have with our company.
Answer inbound phone calls and digital communications and distribute to the appropriate departments as necessary.
Modify, cancel, and create new guest reservations in booking management system.
Answer each guest’s questions thoroughly and provide additional guidance and resources.
Maintain a detailed database with entries showing all communications that require trackable notes.
Other miscellaneous administrative duties as needed.
Will be required to cover 1-2 Saturday shifts (9:45am-4:15pm EST) per month in a rotating team schedule. Will also be expected to sign up for extended call-shift hours as needed. Saturdays and extended call-shifts can be worked remotely.
Required Skills/Traits:
Must have patience with all guests and provide assistance in a genuine, caring manner.
Must demonstrate outstanding customer service skills, maintaining a positive attitude and professional demeanor in all customer interactions.
Ability to manage challenging situations and develop solutions to real-time problems.
Strength in multi-tasking – Must be able to handle multiple phones, projects and tasks at once.
Detailed orientated – Requires proper tracking, note taking and reporting.
Strong organizational skills required.
Good communication skills
Ability to balance individual and team responsibilities. Must be willing to show openness and acceptance to others, welcome feedback and support the company’s efforts to succeed as a whole
Abilities and Experiences:
Experience with Microsoft Word, Outlook and Excel is a must.
Customer Service experience is a benefit.
Salary and benefits commensurate to education and experience.
This job will require a non-compete agreement to be signed as a condition of employment.
This position is in-office only. Office location is 12910 Shelbyville Road, Louisville, KY 40243. Remote positions are not available at this time.
Job Type
Full time
Benefits Offered
Medical, dental, vision and life insurance
Supplemental insurance options
SIMPLE IRA plan
Paid time off
Volunteer time off
Birthday day off
Paid holidays
Maternity/paternity leave
Bereavement
Flextime promoting a healthy work/life balance
Power hour (allowing employees to exercise for 1-hour 2x/week on the clock)
Industry
Hospitality
Place of Work
On-site
Requisition ID
61689
- Reflections Retirement Community in Jeffersonville, IN is seeking a Part-Time Front Desk/Administrative Associate to greet visitors, handle calls, and perform light administrative tasks. The role emphasizes warmth, professionalism, and compassionate service in a senior...SuggestedPart time
Reflections Retirement Community
Jeffersonville, IN3 days ago - A hospitality management company in Louisville, Kentucky is seeking a dynamic Guest Reservations and Customer Experience Specialist. In this role, you will assist guests with their reservation requests and ensure a seamless and welcoming experience. The ideal candidate...SuggestedFlexible hours
- Schulte Hospitality Group is seeking a dynamic Guest Reservations and Customer Experience Specialist to join our team in Louisville. This role focuses on delivering exceptional service, handling reservations across channels, and promoting hotel services with a guest-first...Suggested
- ...Auditor to balance accounts, conduct nightly audits, and support guest services. The role includes checking guests in/out, updating... ...candidates have a high school diploma, prior night audit or accounting experience, and strong computer/Excel skills. Training in FSD may be...SuggestedNight shift
$56k - $70k
...Compensation $ Hours Per Week 40 Number Of Positions 1 Job Description Guest Experience Supervisor Location Hybrid - Louisville, KY About the Role The Dot Experience - part factory tour, attraction, museum and center for education - has a mission...SuggestedFull timeTemporary workImmediate startWeekend workAfternoon shiftAmerican Printing House for the Blind
Louisville, KY4 days ago- ...achieve better results, providing solutions that enhance brand engagement and performance. Job Overview:The Director of Client Experience leads Project Management and Field Operations while serving as a key link between Sales, Operations, Accounting, Technology, and...Full timeLocal areaMonday to Friday
Vivid Impact
Louisville, KY8 days ago - About The Role The Dot Experience - part factory tour, attraction, museum and center for education - has a mission to change perspectives... ...Experience’s vision and mission, and continuously improves the guest experience through operational excellence, accessibility, and inclusive...Weekend workAfternoon shift
- ...service enhancements. Willingness to travel for client meetings, QBRs, or industry events. Requirements: ~10-12 years of experience in a client-facing commercial role ideally involving customer success, account management, or strategic partnerships. ~ Strong...Contract workRemote workFlexible hours
Fetcherr
Louisville, KY1 day ago - ...management, and more. This is a hybrid role in Louisville Kentucky with a travel requirement of up to 25%. Qualifications Experience with SAAS or ERP sales and client success management is required. Comfortably using CRM software (e.g., Salesforce, HubSpot,...Local area
Oasis Solutions
Louisville, KY1 day ago - ...related to clients and managing accounts Other duties as assigned that contribute to Virtual Peaker's success Education & Experience ~ Bachelor's degree from an accredited institution ~3-5 years of experience in consulting, customer service, account...Work experience placementRemote work
Virtual Peaker
Louisville, KY4 days ago - ...Support Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear...Full timePart timeRemote workFlexible hours
Enchanted Horizons Travel
Louisville, KY2 days ago - ...Qualifications Education Bachelor’s degree from a four-year college or university or equivalent experienceExperience 5+ years of related experience or equivalent combination of education and trainingSkills Ability to read, write, speak, and understand EnglishStrong sales...Work at officeLocal areaVisa sponsorship
- ...client, family and caregiver deserves an Operations Manager who listens, follows through, solves problems and keeps the entire care experience connected. We are seeking an experienced, organized and people-centered Operations Manager to help lead our daily home-care...Full timeTemporary workWork at officeImmediate startRemote workMonday to FridayShift workAfternoon shift
Helping Hearts
Windy Hills, KY21 hours ago - ...better place. At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is not only encouraged to be themselves but celebrated for...Full time
- ...combining creativity, precision, and deep expertise to solve the most complex challenges facing our clients and communities.Client experience at HDR is built on understanding our clients’ needs, earning their trust, and consistently meeting expectations and delivering...Work at office
- ...performance metrics and customer outcomes.Facilitate collaboration across Client Management, Sustainability Operations, Sales, Data Experience, Sourcing, Risk and Product teams.Commercial & Contract ManagementLead contract renewals and client negotiations.Manage scope...Full timeContract workTemporary workWork at officeFlexible hours
$48k - $50k
...Salary Range: $48,000 - $50,000 / year, base plus commission Actual placement within the compensation range may vary depending on experience, skills, and other factors Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (...Base plus commissionFull timeImmediate startMonday to FridayDay shiftKeurig Dr Pepper
Louisville, KY11 hours ago- ...account Qualifications Valid US Driver’s License and obtainment of DOT Medical card Must be at least 21 years of age Experience in sales, account management and DSD a plus Ability to lift and transport up to 25 pounds of inventory and/or advertising...Full timeLocal area
Red Bull
Louisville, KY11 hours ago $63k - $95k
...business growth strategy Deliver annual partnership highlight reports to showcase customer activities Requirements: Proven experience in customer service or account management. Excellent communication skills to articulate value propositions clearly and...Full timeHome officeHirelive
Louisville, KY11 hours ago- ...in Business, Food Science, Marketing, or a related field (MBA preferred).7+ years of National Account or Key Account Management experience.Experience within food manufacturing, private label, consumer packaged goods (CPG), or foodservice industries.Proven success managing...Contract workCasual workRemote work
- ...Team Leader Position The Team Leader consistently provides remarkable experiences for each guest that visits Chick-fil-A Jefferson Commons and Chick-fil-A Preston Highway. This position focuses on the daily operation of the restaurant through effective leadership of...Full timePart timeSummer holidaySeasonal workMonday to FridayFlexible hoursShift workNight shiftWeekend workDay shift2 days per week
Chick-fil-A
Louisville, KY4 days ago - ...background check ◾Tech-savvy and comfortable using Zoom and digital tools ◾Motivated to learn, grow, and help others ◾Strong communicator with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
Louisville, KY4 days ago $147k - $241.5k
...service, identifying service opportunities, and developing initiatives, processes and training that contribute to a positive customer experience.Ensures applicable claim handling protocols are followed by maintaining and/or overseeing appropriate file engagement, providing...Full timeWork experience placementWork at officeLocal area- ...patient care ordersEnsures compliance with individual State Practice Act/Rules and Regulations/WC RegulationsDrives patient and client experience and satisfaction metricsActively participates in CLT meetings with COD and CMD to improve quality, patient safety, outlier...Daily paidLocal area
- ...generate leads for the studio Any other duties as assigned Requirements: ~2+ years of fitness sales or relevant sales experience preferred ~ Confident in generating personal sales and training Sales Associates ~ Ability to manage and drive multiple...Base plus commissionFull timeFlexible hoursNight shiftWeekend work
Pure Barre
Louisville, KY2 days ago - ...About You Here’s what you’ll bring to the role: ~ Bachelor's degree with 5+ years client service and/or claims management experience ~ OR- ~ High School degree/GED with 10+ years client service and/or claims management experience. ~1+ years...Full timeLive outWork at officeLocal areaFlexible hours
Gallagher
Louisville, KY11 hours ago - ...surface commercial brand, we hold ourselves to the highest standards delivering quality products that transform space and human experience. We are seeking a Commercial Account Executive to lead growth in Kentucky. This is a high-impact role focused on developing new business...Full timeFor contractorsLocal areaRotating shiftDay shift
- ...will also prospect for new opportunities with townships and cities we would like to do work with. Prior public sector / government experience is preferred for this role. Job SummaryUses sales skills and content knowledge to promote and assist with sales and service...Contract workTemporary workWork at officeLocal areaRemote workWork from home
- ...the future, for this job opening.A valid US drivers license.The Preferred - You Might Also Have:3.0 cumulative GPAPrevious intern experience with Rockwell Automation, our Partner Network, orour customerBachelor's/Master's degree in Industrial Engineering, Industrial...Full timeInternshipWork at officeVisa sponsorshipWork visaFlexible hours
$100k
Company DescriptionXplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments (Xplor Pay), and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education...Weekly payLocal areaRemote workVisa sponsorshipFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Experience Specialist. Be the first to apply!
- guest experience manager Louisville, KY
- guest experience specialist Louisville, KY
- guest relations manager Louisville, KY
- customer experience supervisor Louisville, KY
- guest experience manager
- guest experience specialist
- customer experience operations manager
- airport customer experience manager
- customer experience project manager
- customer experience team manager