Weekend Front Desk Customer Service Representative

Job Description

Job Description

Smile… it’s a small action that makes a big difference!

We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! We desire to maintain a “get it“ mentality, a “want it” attitude and the “capacity” to learn and grow professionally and personally. That is “why” we smile!

Goldfish Swim School Core Values:
● We go above and beyond with every detail to create a GOLDEN EXPERIENCE!
● We believe in nurturing a culture that provides WOW! CUSTOMER SERVICE.
● We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST.
● We meet and exceed expectations, so you see EXTRAORDINARY RESULTS.
● We make a big deal about life’s accomplishments by remembering to CELEBRATE!

Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too!

Role: Front Desk Customer Service Representative

Summary: Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School - Grand Rapids customers and is responsible for presenting a positive image for the company.

Primary Responsibilities:
● Addresses inquiries via phone, digital and in person and follows up timely
● Checks in students on the attendance tracking system and prepares lesson schedules for team members
● Resolves account matters and contacts guests for clarification purposes
● Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space
● Updates informational displays with accurate and timely promotions and literature
● Monitor Snack area and providing guidance to Snack Shack staff
● Advances through cross-training in multiple roles and substitutes when necessary
● Acts as a GSS “ambassador” to provide a Golden Experience to our students, families, and team members
● Enforces safety rules and regulations to prevent accidents; administers first aid when necessary

Job Qualifications and Skills
● Ability to work with children
● Problem solver and creative thinking skills to identify and resolve challenges
● Excellent communication and organizational skills
● Must pass background examinations prior to training

Safety Standards:
The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow:
● Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas
● Our pools are disinfected with chlorine to provide the safest swimming environment
● Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further
minimizing the spread of any airborne virus

If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us.

Goldfish Swim School - Grand Rapids is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see

NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School - Grand Rapids is an Equal Opportunity Employer.