Client Relations Specialist

Client Relations Specialist

The Client Relations Specialist plays a critical role in ensuring accurate sample intake, smooth client communication, and high-quality customer service. This position bridges laboratory operations and client-facing responsibilities, requiring strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. Approximately 25% of the time will be dedicated specifically to sample receiving and log-in.

Key Responsibilities

Client Relations & Support

• Prepare and issue quotes based on client testing needs, specifications, and inquiries.
• Communicate with clients via phone and email to answer questions, provide guidance, and support testing requests.
• Process and fulfill sample media orders as they are received.
• Coordinate the return shipment of samples to clients upon request (email, phone, or chain of custody documentation).
• Address and resolve client concerns, issues, or escalations with professionalism and clarity.

Sample Receiving & Intake

• Unbox, inspect, and verify incoming samples to ensure all materials match the chain of custody or internal submission forms.
• Accurately enter sample information into the laboratory information management systems (ChemLIMS/eLIMS).
• Confirm that each sample is correctly logged and labeled in the appropriate LIMS system.
• Identify and resolve discrepancies by contacting clients promptly to obtain missing information or clarify issues.
• Assess sample viability and suitability for testing based on established laboratory criteria.
• Invoicing and Invoice Review

Qualifications

• Experience in a laboratory, environmental testing, or sample receiving environment preferred.
• Familiarity with LIMS systems, data-entry platforms.
• Strong communication skills, both written and verbal.
• Attention to detail and ability to manage discrepancies effectively.
• Customer service experience and comfort interacting with clients.
• Ability to multitask and prioritize in a dynamic environment.

Core Competencies

• Accuracy & Data Integrity
• Client Communication
• Problem Solving
• Organization & Time Management
• Professionalism
• Collaboration with Laboratory Staff