Property Manager Self-Storage

Job Description

Job Description

We are seeking an experienced, motivated, and customer-focused Property Manager to oversee operations at our Brooklyn self-storage facility. This is an excellent opportunity for a hands-on professional who thrives in a fast-paced environment and wants to grow with a rapidly expanding company.

Position Overview:

As the Property Manager, you will be responsible for the overall performance and daily operations of the facility. This includes sales, customer service, collections, property upkeep, team coordination, and maintaining a safe, clean, and professional environment for customers and staff. The ideal candidate is organized, dependable, sales-driven, and comfortable managing multiple responsibilities throughout the day.

Key Responsibilities:

• Oversee all daily operations of the storage facility
• Drive unit rentals and maximize occupancy levels
• Meet and exceed monthly sales and revenue goals
• Sell retail merchandise including locks, boxes, tape, and packing supplies
• Deliver exceptional customer service in person, over the phone, and through email communication
• Assist customers with move-ins, move-outs, transfers, billing questions, and account management
• Manage collections, past-due accounts, auction processes, and payment follow-ups
• Conduct regular property inspections to maintain cleanliness, organization, and safety standards
• Perform light maintenance duties including sweeping, mopping, cleaning units, changing light bulbs, removing debris, painting touch-ups, and basic troubleshooting
• Coordinate repairs and communicate maintenance issues with vendors or upper management
• Monitor security cameras, gate systems, alarms, and property access activity
• Open and close the property according to company procedures
• Ensure vacant units are clean, secure, and ready for new rentals
• Maintain accurate customer records, rental agreements, and payment information
• Handle administrative tasks including reporting, scheduling, filing, inventory tracking, and data entry
• Order and maintain office, retail, and facility supplies
• Support local marketing efforts including outreach, promotions, online lead follow-up, and community engagement
• Respond professionally and efficiently to customer concerns and conflict resolution situations
• Ensure compliance with company policies, safety procedures, and operational standards
• Assist with training and supporting staff when needed
• Maintain a professional appearance and positive attitude at all times
• Perform additional duties as assigned by management

Qualifications:

• Previous property management, retail management, or sales management experience preferred
• Strong sales, leadership, and customer service skills
• Excellent communication, organizational, and problem-solving abilities
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Comfortable using computers, POS systems, and basic office software
• Self-motivated, dependable, and detail-oriented
• Ability to work independently with minimal supervision
• Ability to perform light physical labor and lift up to 50 lbs when necessary
• Weekend availability required
• Must reside in or near Coney Island, Brooklyn, NY
• Employment contingent upon successful completion of a background check
• Self-storage experience is a plus but not required

Compensation & Benefits:

• Competitive salary
• Performance-based bonuses and incentives
• Health benefits
• Paid holidays, vacation, and sick time
• Career advancement opportunities within a growing company
• Employee discount on storage units
• Stable, supportive, and team-oriented work environment

If you are a motivated professional looking for a long-term opportunity with growth potential, we encourage you to apply today and become part of our growing team.

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Ability to Commute:

• Brooklyn, NY (Preferred)

Work Location: In person