Assistant Property Manager

Job Description

Job Description

We are seeking a motivated, reliable, and customer-focused Assistant Manager to join our self-storage team in Elmhurst, NY. This is an excellent opportunity for someone with strong sales and customer service experience who is looking to grow within a fast-paced and expanding company.

Position Overview

As the Assistant Manager, you will support the Property Manager in overseeing the daily operations of the facility. You will play a key role in driving sales, maintaining excellent customer service, supporting facility operations, and ensuring the property remains clean, safe, and professionally maintained.

Key Responsibilities:

• Assist with the daily operations of the storage facility
• Promote and rent storage units to maximize occupancy and revenue
• Meet and exceed monthly sales goals and performance targets
• Sell retail merchandise including boxes, locks, tape, and packing supplies
• Provide outstanding customer service in person, over the phone, and via email
• Assist customers with move-ins, move-outs, transfers, and account inquiries
• Handle collections, delinquent accounts, payment processing, and follow-up calls
• Maintain accurate customer records, rental agreements, and reports
• Conduct property walkthroughs to ensure cleanliness, organization, and safety
• Perform light maintenance duties including sweeping, cleaning units, removing trash, changing light bulbs, and minor upkeep tasks
• Prepare vacant units for new rentals
• Monitor gate access, security systems, and overall property activity
• Assist with opening and closing procedures
• Support marketing and outreach efforts to increase rentals and visibility
• Order and organize office, retail, and facility supplies as needed
• Help resolve customer concerns in a professional and timely manner
• Ensure company policies and operational procedures are followed
• Assist the Property Manager with administrative duties and special projects
• Maintain a professional appearance and positive attitude at all times
• Perform additional duties as assigned by management

Qualifications:

• Previous sales, retail, customer service, or assistant management experience preferred
• Strong communication and interpersonal skills
• Organized, dependable, and able to multitask effectively
• Comfortable using computers and basic office software
• Self-motivated with a strong work ethic and positive attitude
• Ability to work independently and as part of a team
• Ability to perform light physical labor and lift up to 50 lbs when necessary
• Weekend availability required
• Must reside in or near Elmhurst, Queens, NY
• Employment contingent upon successful completion of a background check
• Self-storage experience is a plus but not required

Compensation & Benefits:

• Competitive hourly pay
• Performance-based bonuses and incentives
• Health benefits
• Paid holidays, vacation, and sick time
• Career advancement opportunities within a growing company
• Employee discount on storage units
• Supportive and team-oriented work environment

If you are driven, professional, and looking for a long-term opportunity with growth potential, we encourage you to apply today and join our growing team.

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person