Client Service Coordinator

Position Summary HUB International Investment Services is a nationally recognized Retirement Plan Consulting firm seeking a detail-oriented, proactive Client Service Coordinator to support our growing retirement plan advisory team. This entry-level role is ideal for a motivated professional who thrives in a fast-paced, client-facing environment and is eager to build a career in financial services. You will play a key role in ensuring seamless committee meeting coordination, client communications, and the timely production of reports and presentations. Key Responsibilities Committee Meeting Coordination Schedule and coordinate quarterly retirement plan committee meetings, aligning advisor, client, and vendor calendars Prepare and distribute meeting agendas, invitations, and pre-meeting materials to all stakeholders Track action items and follow-up tasks from committee meetings Presentation & Report Production Build and update client-facing PowerPoint presentations for quarterly and annual committee meetings Generate investment due diligence reports using proprietary reporting platforms (e.g. RPAG) Produce fee benchmarking reports by compiling and analyzing plan-level data from multiple sources Coordinate with recordkeepers and investment platforms to pull and reconcile data for reporting Client Relationship Database Maintain and update client relationship data in CRM systems Experience in Microsoft Dynamics or Salesforce preferred. Ensure accuracy of client contact information, plan details, meeting notes, and activity logs Client & Vendor Communications Serve as a proactive point of contact for clients on routine service requests, meeting logistics, and follow-up items Coordinate with plan recordkeepers and investment vendors to obtain data, resolve service issues, and assist plan changes Draft and send professional client communications including meeting confirmations, action item summaries, and service updates Support the advisory team with internal partner coordination across compliance, operations, and other HUB service lines Qualifications & Experience Required Proficiency in Microsoft Office Suite — particularly PowerPoint, Excel, Word, and Outlook Strong attention to detail, organizational skills, and ability to manage multiple projects with competing deadlines Professional interpersonal skills and comfort communicating with clients and vendors by phone and email Self-starter who can problem-solve and work independently with limited oversight Positive, collaborative attitude and willingness to support team goals and various projects Strong attention to detail and organizational skills Preferred 1+ year of experience in financial services, insurance, employee benefits, or a related field Project management experience with working on several projects with different timelines Familiarity with Client Relationship Database tools (e.g. Microsoft Dynamics, Salesforce) Associate's or Bachelor's degree About HUB International HUB International is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, and wealth management products. Our Retirement Plan Consulting team partners with plan sponsors across industries to deliver fiduciary guidance, investment management, and participant education services. We offer a collaborative, growth-oriented culture with opportunities for career development, licensure support, and industry credential attainment. The expected salary range for this position is $25.00 to $28.85 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HAS and 401(k) accounts, paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays. In addition, eligible annual bonuses, equity and commissions may be available for some positions. This is a hybrid role, requiring three days per week in the office. The posting end date is August 1, 2026. This may change depending on the volume of applicants. Department Account Management & Service Required Experience: Less than 1 year of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team View email address on click.appcast.io. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control. About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.