Inside Sales Representative

Inside Sales Representative

The Inside Sales Representative acts as the internal first-line contact for a dedicated portfolio of customer accounts (approximately $5M in annual business). This role is heavily focused on account management with roughly 90% of daily activity spent responding to customer emails requesting updates on parts, orders, and inventory status. The Inside Sales Representative is responsible for supporting the end-to-end sales cycle through account management, data analysis, quoting, expediting, and quality assurance. This position requires strong communication, attention to detail, and the ability to collaborate cross-functionally to ensure customer needs are met.

Essential duties and responsibilities include:

• Respond to high volumes of customer email inquiries regarding order status, inventory availability, and delivery timelines.
• Access and navigate the ERP system to review inventory levels, stock status, open orders, and incoming shipments.
• Communicate regularly with purchasing/buyer teams to confirm PO placement, validate order accuracy, and resolve discrepancies.
• Utilize BI dashboards and reporting tools to analyze trends, forecast customer needs, and support proactive account management.
• Provide accurate and timely quotes for new products, including reviewing customer prints when required.
• Manage a consistent book of business (approx. $5M), maintaining strong relationships with assigned accounts.
• Expedite customer orders when necessary to ensure critical needs and deadlines are met.
• Work to meet all established Key Performance Indicators (KPIs).
• Represent the company professionally and courteously at all times.
• Partner with the Sales team to ensure account retention through seamless customer support, resource coordination, and order-related troubleshooting.
• Perform data entry, quote support, record management, research activities, logistics coordination, and shipment scheduling following defined processes.
• Manage all customer master data (shipping conditions, contract pricing, contact information, CRM data, invoicing, order entry, etc.).
• Proactively drive account management while executing tasks that support the sales process and move opportunities forward.
• Collaborate with cross-functional teams to identify and resolve customer issues.
• Support and improve customer VMI programs, including adding, changing, or deleting items to enhance service and profitability.
• Follow company guidelines to establish selling prices and profit margins; research and address profitability concerns.
• Assist in preparing continuous improvement reviews for customers.
• Manage customer portals for demand planning, quote requests, and corrective actions.
• Build and maintain strong customer relationships to serve as a trusted consultative advisor.
• Promote additional products and services through weekly sales initiatives or company promotions when appropriate.
• Perform other duties as assigned.

Skills: sap, inside sale, account management, customer service

Top skills details: sap, inside sale, account management, customer service

Additional skills and qualifications:

• Must have: SAP experience
• Minimum 3 - 5 years account management/inside sales or related experience is required.
• Intermediate to Advanced experience in Microsoft Outlook, Word and Teams
• Must be able to read and analyze customer purchase orders, drawings and vendor-supplied reference material.

Job type and location: This is a contract to hire position based out of Greenwood, IN.

Pay and benefits: The pay range for this position is $26.00 - $29.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace type: This is a fully onsite position in Greenwood, IN.

Application deadline: This position is anticipated to close on May 31, 2026.